Clint Ricketts
Charlotte,NC
Summary
Proven leader and skilled bartender with a track record of enhancing customer satisfaction and streamlining operations at Boardwalk Billy's Raw Bar & Ribs. Expert in liquor, beer, and wine, with a strong focus on cleanliness and hygiene. Excelled in customer service, increasing loyalty through exceptional service and efficient multitasking. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
22
22
years of professional experience
Work History
Bartender
Picasos SportsCafe
02.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Manager
Boardwalk Billy's Raw Bar & Ribs
03.2002 - 02.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Education
History
UNCC
Charlotte, NCSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Cleanliness and hygiene
- Customer service expertise
Timeline
Bartender
Picasos SportsCafe
02.2022 - 07.2024
Bar Manager
Boardwalk Billy's Raw Bar & Ribs
03.2002 - 02.2022
History
UNCC
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