Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clinton Bergmann

McMinnville,OR

Summary

Proven professional with extensive experience in customer service and parts sales, notably at Oregon Heating and A/C. Excelled in complaint handling and computer skills, enhancing customer satisfaction and streamlining inventory management. Demonstrated empathy and technical proficiency, achieving significant improvements in service quality and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32
years of professional experience

Work History

HVAC Customer Service

Oregon Heating and A/C
05.2005 - Current
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.

Parts Sales

Climate Conditioning
04.2000 - 05.2005
  • Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
  • Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Assisted customers in finding appropriate parts promptly.
  • Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for the company.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.

Military

USMC
06.1992 - 06.1997
  • Remained current with training and sought new training opportunities to further personal growth.
  • Maintained up-to-date knowledge of current military occupational specialties and prerequisites, providing accurate information to potential recruits during consultations.
  • Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals.
  • Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
  • Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.

Education

Associate of Science - Biology

Chemeketa Community College
Salem, OR

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Computer Skills
  • Understanding Customer Needs
  • Customer Relations
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Up-selling abilities
  • Customer Service
  • Time management abilities
  • Self Motivation

Timeline

HVAC Customer Service

Oregon Heating and A/C
05.2005 - Current

Parts Sales

Climate Conditioning
04.2000 - 05.2005

Military

USMC
06.1992 - 06.1997

Associate of Science - Biology

Chemeketa Community College
Clinton Bergmann