Clinton Carr
Walla Walla,WA
Summary
Detail-oriented and versatile Technical Customer Support Specialist adept at building positive and lasting customer relationships. Skilled in troubleshooting, installations, adjustments and repairs on a variety of electronic, pneumatic, and hydraulic equipment.
Overview
17
17
years of professional experience
Work History
Technical Customer Support Specialist
Beckman Coulter
11.2022 - Current
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty
- Managed high levels of call flow and responded to technical support needs
- Researched product and issue resolution tactics to address customer concerns
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over the phone
- Researched and identified solutions to technical problems
Field Service Engineer
Beckman Coulter, Inc.
07.2015 - 11.2022
- Responsible for maintenance and repair of Laboratory Diagnostics equipment including blood chemistry, immunoassay, urinalysis, and lab automation systems
- Measured and read DMM, micrometers, and thickness gauges using electrical and mechanical testing instruments
- Disconnected and removed motors and pumps
- Interpreted blueprints, schematics, drawings and layouts to complete repairs
- Tested, troubleshot and calibrated equipment
- Documented all maintenance and repairs performed on equipment
- Cleaned work sites, including hauling debris and trash, cleaning tools and storing equipment
- Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems
- Controlled and monitored mechanical equipment
- Scheduled service calls according to customer location and urgency of need
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components
- Performed onsite installation, modification and maintenance of systems and equipment
Electronics Technician
United States Navy
01.2010 - 07.2015
- Served as direct supervisor for over 100 personnel while in a training environment
- Created workflow documents for multi-departmental Reactor maintenance and repair projects to maximize efficiency and minimize the possibility of an error utilizing technical documentation and drawings
- Responsible for maintenance and operation of all reactor safety and monitoring equipment during critical and shutdown operations
- Submitted the Quarterly Data Report to Naval Reactors, the document used for tracking use and operating trends of the nuclear plant, chemistry and radiological data, and replacement of any equipment affecting reactor safety
- Discovered and corrected over 30 errors on this document over the course of 2 years
- Reviewed and maintained all logs of the reactor plant at a zero deficiency level
- Utilized technical manuals and drawings to troubleshoot and repair reactor protection equipment
- Maintained all technical manuals associated with reactor operation and safety equipment
- Discovered and corrected numerous errors to ensure 100% accuracy in all technical documentation
- Operated vital ventilation equipment as reactor technician stationed aboard a US Naval submarine
- Qualified: Shutdown Reactor Operator, Reactor Operator, Electrical Operator, Reactor Technician, Auxiliary Electrician, Reactor Maintenance Technician, Reactor Maintenance Assistant, Quality Assurance Journeyman, and Trash Disposal Unit operator
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints
- Achieved operational excellence in all assigned projects while adhering to strict safety protocols at all times
- Led preventative maintenance and inspections to limit electrical issues
- Diagnosed and repaired complex faults within target timeframes
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning
- Maintained a Secret security clearance for the duration of enlisted time
Avionics Technician Journeyman
Ohio/Florida Air National Guard
11.2007 - 02.2010
- Performed and managed avionics test station maintenance and activity
- Operated, maintained, programmed, and calibrated computer operated and manually operated avionics test equipment
- Troubleshot and repaired F-15 avionics equipment
- Worked in a closely coordinated team environment to maintain efficiency and personnel safety
Electronics Technician
Universal Studios Florida
01.2008 - 01.2010
- Responsible for periodic maintenance of animation and ride control equipment on the Men in Black attraction.
- Maintained, troubleshot, and repaired approximately 80 animated figures at the attraction.
- Maintained and repaired the 480VAC/24VDC ride track.
- Acted as temporary Team Lead when primary Team Lead was unavailable
- Assisted in troubleshooting Programmable Logic Controllers
Education
Some College (No Degree) - Nuclear Power
Naval Nuclear Power Training Command
Goose Creek, SCHigh School Diploma -
Pymatuning Valley High School
Andover, OH2001
Skills
- Policy Enforcement
- Schematics interpretation
- Operational planning
- Ticketing System Experience
- Remote Support
- Personnel Supervision
- Hydraulics and electronics repair
- Installation and repair specialist
Timeline
Technical Customer Support Specialist
Beckman Coulter
11.2022 - Current
Field Service Engineer
Beckman Coulter, Inc.
07.2015 - 11.2022
Electronics Technician
United States Navy
01.2010 - 07.2015
Electronics Technician
Universal Studios Florida
01.2008 - 01.2010
Avionics Technician Journeyman
Ohio/Florida Air National Guard
11.2007 - 02.2010
Some College (No Degree) - Nuclear Power
Naval Nuclear Power Training Command
High School Diploma -
Pymatuning Valley High School
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