Driven by a passion for operational excellence and a knack for strategic planning, I significantly enhanced efficiency and productivity at Woodward BLVD Medical Clinic. Leveraging skills in data analytics and effective communication, I spearheaded initiatives that streamlined processes and fostered strong relationships, driving tangible improvements in operational outcomes and stakeholder satisfaction.
Overview
9
9
years of professional experience
Work History
Manager - Business Operations
Woodward BLVD Medical Clinic
Detroit, MI
02.2022 - Current
Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
Assisted in organizing and overseeing assignments to drive operational excellence.
Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
Implemented data-driven decision-making strategies, optimizing resource allocation and performance tracking.
Collaborated with executive leadership to devise strategic goals, aligning business operations accordingly.
Managed corporate restructuring initiatives that resulted in streamlined organizational structures while maintaining service quality standards throughout transition.
Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.
Developed forecasting models for sales projections and financial planning purposes, enabling more accurate budgeting efforts.
Recruited, hired, mentored and trained 12 staff on business procedures, policies, duties and customer care methods.
Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 25% increase in store revenues and capital loss reduction.
Freelance Photographer
Self-employeed
Remote
02.2017 - Current
Digitally edited photos to enhance appearance.
Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Completed complex photo shoots at indoor and outdoor venues.
Adapted to a variety of shooting environments and lighting conditions, showcasing creativity and technical expertise.
Planned and prepared for on-location and studio shoots.
Photographed high-quality images for various print and digital projects.
Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Managed all aspects of the photography business, from scheduling shoots to invoicing clients, demonstrating strong organizational skills.
Senior Video Editor
F.A.F.O Studios
Remote
03.2018 - 10.2020
Streamlined the editing process for faster project completion and improved efficiency.
Worked closely with clients to capture their vision, resulting in high levels of satisfaction and repeat business.
Enhanced video quality by applying advanced editing techniques and software tools.
Provided constructive feedback on ongoing projects within the team, fostering an open dialogue for continuous improvement.
Implemented new workflow strategies to increase productivity within the editing team.
Managed multiple projects simultaneously, ensuring timely delivery and consistent quality.
Mentored junior editors, fostering a collaborative work environment and facilitating skill development.
Senior Editor
Arbitrary Magic Studios
Detroit, MI
03.2016 - 11.2018
Contributed to revenue growth through effective management of advertising placements in print, online, or other channels as appropriate.
Enhanced publication quality by implementing rigorous editing and proofreading processes.
Coordinated with writers to maintain consistent voice while removing [Type] problems.
Collaborated with writers and graphic designers to develop content schedules and plan workflows.
Managed team of writers and junior editors to deliver accurate and engaging content.
Scheduled and attended meetings with advertisers, publishers, and production team.
Increased brand awareness by developing strategic partnerships with industry influencers and thought leaders.
Developed comprehensive editorial calendars, aligning content strategy with business objectives.
Social Media Marketing Manager
Mind Body & Spirit Services
Detroit, MI
06.2016 - 03.2018
Managed multiple social media platforms for increased engagement and audience growth.
Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Increased website traffic through effective content creation and search engine optimization strategies.
Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
Coordinated promotional events to generate buzz around new product launches or initiatives.
Trained team members on best practices in social media management, enhancing overall team performance.
Developed customized paid advertising campaigns for maximum return on investment.
Analyzed performance metrics to optimize content strategy and improve overall reach.
Customer Service Representative
Alegiant Staffing Services
Orlando, FL
03.2015 - 09.2017
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Business Operations Manager/Small Business Owner at Medical Supplies and ScrubsBusiness Operations Manager/Small Business Owner at Medical Supplies and Scrubs
Senior Business Development & Operations Manager at City Wide Facility SolutionsSenior Business Development & Operations Manager at City Wide Facility Solutions
Business Analyst | Project Manager (AVP, Systems Operations Engineer) at Wells Fargo Bank N.A.Business Analyst | Project Manager (AVP, Systems Operations Engineer) at Wells Fargo Bank N.A.