Highly motivated Loan Processor and Leader that’s been a top performing processor and leader with a track record of being high producing and helping teams be top producing.
Overview
10
10
years of professional experience
Work History
Loan Processer
Digital Risk
Carrollton, Texas
07.2025 - Current
Obtain documents and guide borrowers through the home refinance process
Be the main point of contact to keep up good communication throughout refinance process
Strong understanding of underwriting guidelines with FNMA and FHMLC
Work closely with Home Mortgage Consultants to help make refinance easier for customers
Meet SLA’s and call metrics for communication standards
Senior Relationship Banker
Simmons Bank
Saginaw, Texas
02.2024 - 07.2025
Assist customers at teller line with various deposit and withdrawal requests
Assist customers in opening new accounts both personal and small business
Take inbound phone calls and assist callers with various requests
Assist with various operations tasks throughout the branch as part of the leadership team
Be knowledgeable in all retail key drivers and different retail growth opportunities
Assist in operational tasks daily, weekly, monthly and quarterly throughout the branch
Fraud Specialist
Bank of America
Fort Worth, Texas
09.2022 - 07.2023
Acts as a first resource for small businesses, including problem-solving regarding debit/credit card fraud
Reviews and inspects debit/credit card reports
Take inbound phone calls
Customer service functions
Assist team members with questions and concerns
Loan Processing Manager
Rand and Associates
Fort Worth, Texas
01.2022 - 07.2022
Obtain documents and guide borrowers through the home refinance and purchase process
Coordinate with closing and title companies to get loans through the closing process
Strong understanding of underwriting guidelines with FNMA, FHMLC, FHA and VA
Lead processing for multiple loan officers and created processing guidelines
Keep track of loans closed and comp checks being sent from title companies
Work with loan officers to coordinate and update their pipelines to ensure timely closings
Mortgage Loan Processor/Operations Manager
Stearns Lending
Fort Worth, Texas
09.2019 - 01.2022
Obtain documents and guide members through the refinance process
Coordinate with closing and title companies to get loans through the closing process
Maintain an understanding of the FNMA, FHMLC, FHA and VA underwriting guidelines and cultivate good relationships with the department members
Preserve strong communication skills with members and sales to create a smooth refinance process
Subject matter expert for underwriting and system issues within processing department
Lead processing team of 12 processor to be top performing team within 3 months of leading team
Quick promotion to Team Leader then Operations Manager
Mortgage Loan Processor / Team Lead
Mr. Cooper
Irving, Texas
07.2016 - 08.2019
Obtain documents and guide borrowers through the refinance process
Maintain consistent communication with borrowers throughout processing and funding of their loan
Coordinate with closing and title companies to get loans through the closing process
Maintain an understanding of the FNMA, FHMLC, FHA and VA underwriting guidelines and cultivate good relationships with the department members
Preserve strong communication skills with members and sales to create a smooth refinance process
Quick promotion to Team Lead and helped to lead team of 10 processors to be top producing team for multiple months
Education
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Texas State University
San Marcos, Texas
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Joshua High School
Joshua, Texas
05.2007
Skills
Course in Leadership Training “Foundations of Leadership” During this course I gained a vital understanding of emotional intelligence, coaching and feedback, driving change, performance management, and communication
Expert level knowledge of Fannie Mae, Freddie Mac, FHA and VA mortgage guidelines
Word, Excel, Computer skills, Internet Explorer, Empower and Encompass