Summary
Overview
Work History
Education
Skills
Timeline
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Clinton Mua

Temple,TX

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

9
9
years of professional experience

Work History

Account Specialist

Discover
03.2023 - Current
  • Responsible for handling over 80 routine customer service inquiries and problems daily for one to three call-type functions via telephone, digital, or chat channels through effective communication and problem-solving skills
  • Conduct client transactions, including deposits, withdrawals, money transfers, and loan payments efficiently, accurately, and effectively
  • Navigate a computerized system for receiving, reviewing, processing, and maintaining new members, while using discretionary authority to satisfy the customer within reasonable limits
  • Exceed all call metric goals while maintaining a 94% customer satisfaction rate, resulting in a 15% customer retention

Logistics Specialist (88H)

US Army
11.2019 - 04.2023
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.

Professional Instructor

Greg’s Driving School
07.2015 - 01.2019
  • Years of positive experience successfully teaching 5,000+ students to develop safe and responsible skills while de-escalating tough situations and providing an excellent customer experience
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Responsible for inventory control of students' learning processes, tracked their individual needs and challenges, and regularly met with parents, thereby increasing student performance by 32% and parent engagement by 20%
  • Demonstrates a moderate level of knowledge and skills in own function, by attending volunteer training, workshops, and seminars for company growth
  • Create and maintain system navigation for leadership’s review of company performance and financial products desired.

Delivery Driver

Uber And Lyft
06.2014 - 11.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Education

Paint Branch High School
Burtonsville, MD

Associates of Art & Science AA - Sociology

Howard Community College
2024

Skills

  • Customer satisfaction
  • Microsoft Office/Teams
  • Orion Multitasking
  • Computer Proficient
  • Fast typing skills
  • Team Building
  • Strong verbal and written communication
  • Problem-solving skills
  • Account Updating
  • Automated Machinery Operation
  • Material Inventory
  • Shipping Operations

Timeline

Account Specialist

Discover
03.2023 - Current

Logistics Specialist (88H)

US Army
11.2019 - 04.2023

Professional Instructor

Greg’s Driving School
07.2015 - 01.2019

Delivery Driver

Uber And Lyft
06.2014 - 11.2019

Paint Branch High School

Associates of Art & Science AA - Sociology

Howard Community College

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Clinton Mua