Clinton Samuels
Cape Town,South Africa
Summary
A proven leader in the hospitality and marketing industries, results driven, customer focused and goal oriented. I am seeking a challenging opportunity to manage and lead projects where my advanced skills, education, extensive training and many years of experience traveling globally can be utilized.
Overview
13
13
years of professional experience
Work History
Guest Service Officer
Princess Cruise Lines Ltd.
11.2011 - 03.2015
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Shorex Manager ( Part-Time)
Princess Cruises Lines
09.2023 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
ASSISTANT SHORE EXCURSIONS MANAGER
Princess Cruises Lines
California, United States
03.2015 - Current
- Managed inventory and sales of promotional materials, contributing to revenue growth.
- Facilitated clear communication between ship management and tour operators during emergency situations, ensuring swift resolutions that prioritized guest safety.
- Adapted excursion schedules based on changing weather conditions, ensuring optimal guest experiences.
- Maintained strong relationships with tour operators to ensure quality experiences for guests.
- Enhanced guest satisfaction by efficiently managing shore excursion bookings and payments.
Education
CAPE TOWN TECHNICAL COLLEGE
01.1996
RAVENSMEAD SENIOR SECONDARY HIGH SCHOOL
12.1994
Skills
- CUSTOMER SERVICES
- POWERPOINT PRESENTATIONS
- WRITTEN & VERBAL COMMUNICATION
- CUSTOMER FOCUS
- STRESS TOLERANCE
- OPERATIONAL EXCELLENCE
- PERSONNEL MANAGEMENT
- ADAPTABLE
- RESILIENT
- MOTIVATING
- PUBLIC SPEAKING
- MULTITASKING
- TARGET & RESULTS DRIVEN
Computerprograms
- MS WORD
- EXCEL
- POWERPOINT
- MEDALLION NET APPLICATIONS
- LOTUS NOTES
- ELOGISTICS AIMS
- XPLORE
- POLAR
Languages
English
Native or Bilingual
Timeline
Shorex Manager ( Part-Time)
Princess Cruises Lines
09.2023 - 11.2023
ASSISTANT SHORE EXCURSIONS MANAGER
Princess Cruises Lines
03.2015 - Current
Guest Service Officer
Princess Cruise Lines Ltd.
11.2011 - 03.2015
CAPE TOWN TECHNICAL COLLEGE
RAVENSMEAD SENIOR SECONDARY HIGH SCHOOL