Summary
Overview
Work History
Education
Skills
Computerprograms
Languages
Timeline
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Clinton Samuels

Clinton Samuels

Cape Town,South Africa

Summary

A proven leader in the hospitality and marketing industries, results driven, customer focused and goal oriented. I am seeking a challenging opportunity to manage and lead projects where my advanced skills, education, extensive training and many years of experience traveling globally can be utilized.

Overview

13
13
years of professional experience

Work History

Guest Service Officer

Princess Cruise Lines Ltd.
11.2011 - 03.2015
  • Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.

Shorex Manager ( Part-Time)

Princess Cruises Lines
09.2023 - 11.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

ASSISTANT SHORE EXCURSIONS MANAGER

Princess Cruises Lines
03.2015 - Current
  • Managed inventory and sales of promotional materials, contributing to revenue growth.
  • Facilitated clear communication between ship management and tour operators during emergency situations, ensuring swift resolutions that prioritized guest safety.
  • Adapted excursion schedules based on changing weather conditions, ensuring optimal guest experiences.
  • Maintained strong relationships with tour operators to ensure quality experiences for guests.
  • Enhanced guest satisfaction by efficiently managing shore excursion bookings and payments.


Education

CAPE TOWN TECHNICAL COLLEGE
01.1996

RAVENSMEAD SENIOR SECONDARY HIGH SCHOOL
12.1994

Skills

  • CUSTOMER SERVICES
  • POWERPOINT PRESENTATIONS
  • WRITTEN & VERBAL COMMUNICATION
  • CUSTOMER FOCUS
  • STRESS TOLERANCE
  • OPERATIONAL EXCELLENCE
  • PERSONNEL MANAGEMENT
  • ADAPTABLE
  • RESILIENT
  • MOTIVATING
  • PUBLIC SPEAKING
  • MULTITASKING
  • TARGET & RESULTS DRIVEN

Computerprograms

  • MS WORD
  • EXCEL
  • POWERPOINT
  • MEDALLION NET APPLICATIONS
  • LOTUS NOTES
  • ELOGISTICS AIMS
  • XPLORE
  • POLAR

Languages

English
Native or Bilingual

Timeline

Shorex Manager ( Part-Time)

Princess Cruises Lines
09.2023 - 11.2023

ASSISTANT SHORE EXCURSIONS MANAGER

Princess Cruises Lines
03.2015 - Current

Guest Service Officer

Princess Cruise Lines Ltd.
11.2011 - 03.2015

CAPE TOWN TECHNICAL COLLEGE

RAVENSMEAD SENIOR SECONDARY HIGH SCHOOL

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Clinton Samuels