Diligent Sales and Operations Professional with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Consulted for a new startup, serving as interim VP of Operations. Assisted ownership in implementing new software to enhance operational efficiency. Spearheaded Airbnb initiative and launch, managing operations to achieve 4.9+ overall review metric across 30 reviews and obtain Superhost status within 90 days. Within the first 90 days reached a 4.9+ overall review metric on Airbnb across approximately 30 reviews and obtained Superhost status.
Analyzed data-driven insights to inform business decisions, driving innovative solutions for client challenges.
Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
Generated reports detailing findings and recommendations.
Regional Director of Operations
AvantStay | 2024 - 2026
Led operational strategy to enhance guest experiences across multiple markets.
Analyzed performance metrics to identify improvement areas and optimize operations.
Collaborated with cross-functional teams to align operational goals with corporate objectives.
Managed vendor relationships to ensure quality service and cost efficiency across regions.
Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
Reported issues to higher management with great detail.
Led and oversaw operations in 8 markets throughout the state of Florida including staffing, operations, vendor relations, compliance and owner relations.
Director of Operations / General Manager
Vacasa / Turnkey | 2021 - 2023
Managed workforce operations to ensure efficient team performance. / Hire, train, coach and mentor.
Enhanced performance metrics for 240+ local remote locations and 5 warehouses.
Service Center Manager
Suburban Propane | 2018 - 2021
Ensured operational efficiency in multiple locations by handling P&L, administration, and safety protocols.
Surpassed sales objectives through effective in-home presentations within a multi-state area.
Oversaw daily operations of service center to ensure optimal performance and customer satisfaction.
Managed scheduling and training for staff, enhancing team efficiency and service quality.
Implemented process improvements that streamlined workflow and reduced operational costs.
General Manager
Tradesmen International | 2017 - 2018
Created a new location to expand business operations and enhance service delivery.
Oversaw financial forecasting and direct sales operations to drive revenue growth.
Directed operational strategies to enhance project efficiency and workforce productivity.
Implemented safety protocols, ensuring compliance across multiple job sites.
Managed resource allocation, optimizing labor assignments for various projects.
Sales Manager
Terminix / ServiceMaster | 2016 - 2017
Executed outside sales for residential in-home products, focusing on territory management and closing sales.
Created a cohesive team to enhance performance through effective recruitment, selection, training, and development. (recruit, select, hire, train, coach and develop)
Developed and implemented sales strategies to enhance market penetration and increase revenue.
Managed a team of sales representatives, providing coaching and support to meet performance goals.
Analyzed market trends and customer feedback to refine product offerings and improve sales approach.