Results-oriented logistics and operations manager with expertise in optimizing processes and enhancing client support. Proven success in strategic planning and operational efficiency, driving significant cost savings. Eager to apply a diverse skill set in a challenging new role.
Work History
Autonomous Vehicle / Fleet Inspector
4 Months
Waymo | 04.2026 - Current
Conducted thorough inspections of autonomous vehicles to ensure compliance with safety and quality standards.
Utilized diagnostic tools and software for evaluating vehicle performance and detecting issues effectively.
Collaborated with engineering teams to identify defects and recommend improvements in vehicle design.
Developed training materials for new inspectors, enhancing onboarding efficiency and knowledge retention.
Implemented data-driven strategies to streamline inspection workflows, increasing operational efficiency by minimizing rework.
Prepared reports detailing findings of inspections, investigations, and tests.
Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Identified repair and upgrade requirements needed to meet safety and quality standards.
Material Handler & Delivery
3 Years 9 Months
Amazon | 11.2022 - Current
Conducted route planning to optimize delivery efficiency.
Followed up on customer orders to resolve delivery time and product availability issues.
Identified process improvement opportunities to enhance efficiency.
Airport Ramp Agent
1 Year 10 Months
Southwest Airlines | 06.2024 - 04.2026
Deliver exceptional customer service, promptly addressing any passenger inquiries or issues related to luggage handling.
Inspected aircraft for safety compliance and assist in pre-flight preparations to minimize delays.
Handled hazardous materials according to FAA regulations to maintain safety standards.
Ensure that hazardous materials are handled properly according to FAA regulations.
Operated ground support equipment for loading and unloading baggage efficiently.
Monitored safety protocols while performing ramp operations in high-traffic environments.
Loan Operations Specialist
2 Months
United Mortgage Wholesale | 07.2023 - 09.2023
Evaluated financial data to assess creditworthiness of prospective borrowers, facilitating informed lending decisions.
Delivered customer service support by addressing inquiries on loan status, terms, conditions, and payments, enhancing client satisfaction.
Investigated discrepancies in title reports and documentation for loan approval or denial, ensuring compliance and accuracy.
Assistant Store Manager of Operations
5 Months
AutoZone | 10.2022 - 03.2023
Conducted performance reviews of staff to identify improvement areas and enhance team effectiveness.
Conducted regular performance reviews of staff members in order to identify areas for improvement.
Maintained up-to-date knowledge of banking legislation, policies, and local office best practices to ensure compliance and operational excellence.
Client Care Specialist
3 Years 4 Months
Rocket Mortgage, LLC | 01.2019 - 05.2022
Tracked customer interactions using Salesforce CRM and Zendesk to enhance service quality.
Tracked customer interactions using software applications such as Salesforce CRM and Zendesk.
Serviced and audited collateral packages for accuracy ahead of closing deadlines.
Managed daily pipeline of 100+ collateral packages and conducted file audits.
Successfully managed a pipeline of 500+ loans, and consistently exceeded goal of 60 loans per day. Produced 80 cleared loans daily, followed up on 200+ loans for processing.
Client Care Coordinator WFH (2022)
Closing Specialist WFH (2021)
Insurance Specialist (2019 -2020)
Assistant Branch Manager
3 Years 5 Months
Flagstar Bank | 12.2014 - 05.2018
Trained and coached new bank staff using presentation and mentoring skills, contributing to top scores on bank audit within 6 months.
Managed employee coaching, audit/compliance, and sales goals, achieving above average results.
Interfaced with 50+ banking customers weekly, managing accounts and identifying business opportunities to upsell retail banking products.