Clinton Vivens
Uniondale,NY
Summary
Results-driven Quality Manager with expertise in compliance monitoring, corrective actions, and SOP development. Proven ability to enhance customer satisfaction and streamline performance monitoring.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Manager
BPG-USA
Hicksville, NY
01.2013 - Current
- Spearheaded quality assurance initiatives to elevate product reliability and enhance customer satisfaction.
- Mentored team members on best practices for quality management systems and compliance standards.
- Analyzed production data to identify trends, improving overall process efficiency and effectiveness.
- Collaborated with cross-functional teams to resolve quality issues and drive continuous improvement efforts.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Education
LaGuardia Community College
Long Island City, NYSkills
- Compliance monitoring
- Corrective actions
- SOP development
- Product inspection
- Document control
- Customer satisfaction
- Performance monitoring
Accomplishments
- Documented and resolved a redo cost issue with the vendor which led to them accepting responsibility for the error and paying for the redo in full.
- Used Microsoft Excel to develop quality assurance fishbone, corrective action follow-ups, jobs due, backlog spreadsheets.
Certification
Certificate of completion for the following:
- The Bertelsmann Essentials - How we work at Bertelsmann.
- Foundational Training Artificial Intelligence.
- Confronting Sexual Harassment.
- Callback Phishing - Email and Phone-Based Cyber attacks.
- Code of Conduct Refresher.
- Positive Workplace - Preventing Harassment at work.
Languages
French
Limited Working
English
Native or Bilingual
Timeline
Quality Manager
BPG-USA
01.2013 - Current
LaGuardia Community College