Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Clinton Walters

Prescott ,AZ

Summary

Dynamic professional with a proven track record at Prudential Overall Supply, excelling in customer service and relationship building. Recognized for consistently qualifying for the elite 1932 sales club, leveraging critical thinking and effective communication to enhance customer satisfaction and drive business growth. Skilled in data entry and account management.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Prudential Overall Supply
Prescott Valley
04.2023 - Current
  • Consistently qualified for the elite 1932 sales club each year.
  • Discovering avenues for business growth and customer expansion.
  • Assisted customers with inquiries, ensuring accurate information delivery.
  • Managed customer concerns through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently to enhance customer satisfaction.
  • Utilized route assistance software to track customer items and improve service quality.
  • Collaborated with team members to streamline support processes and reduce response times.

General Manager

Quick Quality Logistics
Prescott Valley, AZ
01.2021 - 04.2023
  • Operations Management: Directly supervising day-to-day logistics, managing employee schedules, and resolving logistical challenges.
  • Team Leadership: Recruiting, training, and motivating delivery associates to meet performance standards.
  • Compliance & Safety: Enforcing safety protocols, Monitoring and Enforcement Policies (MEP), and regulatory compliance.
  • Performance Tracking (KPIs): Monitoring metrics such as delivery success rates, customer satisfaction, and driver safety scores.
  • Fleet Management: Maintaining the delivery van fleet and ensuring proper usage.
  • Stakeholder Collaboration: Acting as the primary contact between the DSP, Amazon representatives, and Customer Support.

Carpenter

Tri-city Hones
Prescott Valley, AZ
05.2008 - 12.2014
  • Constructed and installed wooden frameworks, drywall, flooring, windows, doors, roofing, siding, decks, pavers and fixtures for residential and commercial structures.
  • Operated power tools to execute precise cuts and measurements for various projects.
  • Building all parts of homes from the ground up except for concrete, electrical, plumbing and hvac

Education

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ

Skills

Customer service

Active listening

Critical thinking

Data entry

Relationship building

Call center experience

Product sales

Assertiveness

Account management

Timeline

Customer Service Representative

Prudential Overall Supply
04.2023 - Current

General Manager

Quick Quality Logistics
01.2021 - 04.2023

Carpenter

Tri-city Hones
05.2008 - 12.2014

High School Diploma -

Bradshaw Mountain High School
Clinton Walters