Clinton Shane Hankins
Raymond,MS
Summary
Sales leader with extensive experience at Mississippi Valley Electric Supplies, specializing in client relationship management and team development. Achieved significant improvements in customer satisfaction and retention rates. Proven ability to mentor staff and enhance team performance in high-pressure environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sale Manger/Information Technology Manager
Mississippi Valley Electric Supplies
Jackson, USA
07.1994 - Current
- Led sales team to achieve targets and enhance customer satisfaction.
- Collaborated with marketing to create promotional materials and campaigns.
- Managed client relationships to ensure retention and repeat business growth.
- Trained staff on CRM tools and best practices for effective usage.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Delivered one-on-one coaching sessions for staff on IT applications.
- Conducted individual coaching sessions with IT employees to help them acquire new skills and knowledge.
- Supported end-users with software and hardware troubleshooting.
Combat Medic (68W)
Mississippi Army National Guard
, USA
12.1990 - 07.1996
- Administered tests and medication to stabilize patients in field or in transit.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
MCSE NT, 2000: A+, MCSE NT, MCSE 2000 - CompTIA A+ Technician
New Horizons Computer Learning Centers
Jackson, MS05.1999
Some College (No Degree) - Business Administration And Management
Jefferson State Community College
Birmingham, Alabama, AL01-1992
Business Administration And Management
Hinds Community College
Raymond, Mississippi, MS10-1989
High School Diploma -
Forest Hill High School
Jackson, MS05-1989
Skills
- Client relationship management
- Team leadership
- Customer service and satisfaction
- Problem solving
- Training and development
- Sales training
- Product knowledge
- IT training
- Coaching and mentoring
- System administration
- Critical thinking
- Cybersecurity expertise
- Networking skills
- Blockchain technology
- CRM software Pipedrive
Certification
• CompTIA Security Plus
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Systems Engineer (MCSE)
Volunteer
- Hinds County Youth Sports March 2011 to March 2023
President and Coach - Volunteer Ransomware Awareness - Present · June 2020 - Present · Work with Small Businesses owners to prevent Ransomware and phishing attacks.
Timeline
Sale Manger/Information Technology Manager
Mississippi Valley Electric Supplies
07.1994 - Current
Combat Medic (68W)
Mississippi Army National Guard
12.1990 - 07.1996
MCSE NT, 2000: A+, MCSE NT, MCSE 2000 - CompTIA A+ Technician
New Horizons Computer Learning Centers
Some College (No Degree) - Business Administration And Management
Jefferson State Community College
Business Administration And Management
Hinds Community College
High School Diploma -
Forest Hill High School