Cliphania Volcy
Ft. Pierce,FL
Summary
customer service representative with over 3 years of experience in telephone customer service , including sales, tech support ,and customer care. Familiar with major customer service software , conflict resolution, and posses a positive attitude . aiming to use my proven skills to effectively fill the managerial role in your company.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Convey Health
Ft. Pierce, FL
01.2021 - 01.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Specialist
Teleperformance
Ft. Pierce, FL
06.2018 - 12.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Accelaration Accademy Trade School
7526 S Us1 Fort Pierce05.2019
Skills
- promptly answer uo to 100 calls per shift within the company goals of 3 seconds with 98% success rate
- utilize knowledge of 100 products to make tailored recommendations based on a customers needs and preferences
- troubleshoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month
- provided prompt customer support with a professional , friendly and patient attitude
- project management
- experience using multi line office systems
- knowledge of products and services
- throve in a fast paced environment overnights
- strong computer skills
- effective team player
- language natives- french, creole
Timeline
Customer Service Representative
Convey Health
01.2021 - 01.2023
Customer Service Specialist
Teleperformance
06.2018 - 12.2019
High School Diploma -
Accelaration Accademy Trade School