Clive Dixon Jr
Summary
Dynamic healthcare professional with a strong business acumen and a passion for enhancing patient experiences. Committed to driving revenue growth while delivering exceptional customer service to residents and their families. Proven ability to foster a positive and energetic team culture that promotes high staff morale, leading to a productive facility environment. Dedicated to ensuring residents' happiness and well-being, ultimately contributing to a thriving and healthy community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Director
The Southwood Assisted Living
07.2023 - Current
- Serve as the leader of the community, overseeing all day-to-day operations and ensuring residents are receiving exceptional care and service
- Facility liaison with residents, families, vendors, providers, county and state officials
- Communicate effectively, exercise patience and understanding, and quickly resolve problems and conflicts that arise daily.
- Oversee the daily operations of all community departments, working closely with community department heads to ensure resident, family, and associate satisfaction
- Lead and manage the community department heads
- Responsible for filling in as when necessary
- Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community
- Operates within established budgetary guidelines
- Managing 1 Million dollar budget
- Hold meetings with residents and families to discuss and resolve customer concerns
- Maintain and ensure ongoing compliance with all state, local and federal regulations
- Provide community tours and building rapport with current and prospective residents daily
- Maintain the property to our highest standards, including ensuring available rooms are move-in ready by addressing issues head on
Director of Admissions & Marketing
Alliance Health Group
02.2023 - 06.2023
- Marketing manager for a 230 bed skilled nursing facility with a 56 bed memory care unit
- Hosting/attending marketing events in the community
- Admissions manager for patients who have been accepted to skilled nursing facilities
- Approve/decline patient referrals according to facility capacity
- Experience in NC Medicaid, Managed Medicaid, Medicaid Pending, Private Pay, Traditional Medicare, Managed Medicare, and Hospital Contracts
- Construct facility tours for potential residents
- Manager of the welcome committee with assistance from long-term residents
- Visit local hospitals to extend bed offers to patients seeking long term, short term, and respite/hospice placement
Marketing & Admissions Director
Principle LTC LLC
12.2021 - 02.2023
- Marketing manager for a 120 bed skilled nursing facility
- Hosting/attending marketing events in the community
- Admissions manager for patients who have been accepted to skilled nursing facility
- Approve/decline patient referrals according to facility capacity
- Experience in NC Medicaid, Managed Medicaid, Medicaid Pending, Private Pay, Traditional Medicare, Managed Medicare, and Hospital Contracts
- Construct facility tours for potential residents
- Manager of the welcome committee with assistance from long-term residents
- Travel to different Principle LTC facilities to assist with admissions and marketing
- Visit local hospitals to extend bed offers to patients seeking long term, short term, and respite/hospice placement
- Met and exceeded quarterly census goals
Nursing Administrative Assistant
Providence Place Senior Health & Housing CCRC
04.2020 - 07.2022
- 130 bed Skilled Nursing Facility schedule manager for over 120 CNAs, LPNs, and RNs
- Manage time off request, call-outs, and disciplinary action according to Human Resources policies
- Coordinating schedule to meet state requirements for employee to resident ratio
- Manage 11 healthcare staffing agencies for monthly facility needs
- Maintain all employee background checks, drug test, TB test, certification/license verification, and employees continuing education
- Responsible for day-to-day operations in long-term-care setting, effective written and oral communication, making decisions to contribute to staffing under the direction of the Director of Nursing, Assist
- Director of nursing, Licensed Nursing Home Administrator, Human Resources, CFO, and CEO
- Skilled nursing scheduling compliance
- Compliance for continuing education in nursing department
- Responsible for covering the floor during staffing shortages
- On-call for nursing department
PRN Travel CNA
Ashlen Staffing Solutions
01.2021 - 11.2021
- Temporary travel certified nurse assistant
- Consultant for CEO with staff evaluation as needed during COVID-19
- Travel to different facilities PRN to assist with staffing needs
- Supervise and train nursing pool staff members
Certified Nurse Assistant
Liberty Healthcare Management
10.2019 - 10.2021
- Assisted 10-15 residents with simple tasks such as bathing, eating, dressing, and toileting
- Respond to calls from patients for assistance or treatment
- Encourage residents to participate in daily activities
- Data entry according to patient care provided
Director of Operations/Staff Coordinator
NxtGeneration-The Movement
08.2017 - 02.2020
- Company Overview: NxtGeneration is a non-profit organization, better classified as a youth movement
- Responsible for daily operations for 2 locations with 10 staff members
- Hiring and firing as needed
- Creating work schedules for staff members
- Filling in for any call outs
- Managed outside vendors and ensured invoices were resolved
- Conflict resolution for grievances/concerns for staff, youth, and family members
- Recruiting for all positions
- Manage operations for multiple locations
- Develop strategic financial and operational planning
- Ensuring safety and compliance
- Implement efficient workflows
- Reducing Cost
- Problem solving
- Customer satisfaction
Certified Nurse Assistant
Maple Grove Health & Rehab
09.2018 - 04.2019
- Assisted 10-15 residents with simple tasks such as bathing, eating, dressing, and toileting
- Respond to calls from patients for assistance or treatment
- Encourage residents to participate in daily activities
- Data entry according to patient care provided
Office Assistant/Game Day Operations
Winston-Salem State Athletics
08.2017 - 02.2018
- Assisting the CEO, coaches, and other associates in the University athletics department
- Responsible for game day operations and ensuring the game runs efficiently assisting official referees, incoming sports teams, meal preparation, and court cleaning manager during the games
Certified Nurse Assistant
Caring Hands Home Health Care
06.2017 - 09.2017
- Assisted clients in their homes with activities of daily living
- Administer medication, change bandages, and administer oxygen
- Record client care provided and report changes to the supervisor
- Transport clients to different places (store/pharmacy)
Education
High School diploma -
Southeast Guilford High School
Certified Nurse Assistant Certification -
Weaver Academy
Bachelor of Science - Healthcare Management
Winston-Salem State University
Bachelor of Science - Healthcare Management & Masters in Healthcare Administration
Walden University (Accelerated Masters Program)
NC Assisted Living Administrator License -
Home Again Education(AIT)
Skills
- Budget Management
- Healthcare Compliance
- Concern/Grievance coordinator
- Supervisor Experience
- Public Relations
- Medical Terminology
- Leadership in large groups
- Public Speaking
- Human Resources
- Mentoring
- Health Science
- Medical Program Facilitator
- Microsoft Office/Excel/Powerpoint
- Data Entry
- Experienced CNA
- Effective written & oral communication
- Healthcare Marketing
- Strategic planning
Certification
- NC Certified Nurse Assistant - Status : Active
- NC Assisted Living Administrator License - Status : Active
- Adult CPR / AED CPR Certification - Status : Active
Awards
Eagle Scout Rank
Timeline
Executive Director
The Southwood Assisted Living
07.2023 - Current
Director of Admissions & Marketing
Alliance Health Group
02.2023 - 06.2023
Marketing & Admissions Director
Principle LTC LLC
12.2021 - 02.2023
PRN Travel CNA
Ashlen Staffing Solutions
01.2021 - 11.2021
Nursing Administrative Assistant
Providence Place Senior Health & Housing CCRC
04.2020 - 07.2022
Certified Nurse Assistant
Liberty Healthcare Management
10.2019 - 10.2021
Certified Nurse Assistant
Maple Grove Health & Rehab
09.2018 - 04.2019
Director of Operations/Staff Coordinator
NxtGeneration-The Movement
08.2017 - 02.2020
Office Assistant/Game Day Operations
Winston-Salem State Athletics
08.2017 - 02.2018
Certified Nurse Assistant
Caring Hands Home Health Care
06.2017 - 09.2017
Certified Nurse Assistant Certification -
Weaver Academy
Bachelor of Science - Healthcare Management
Winston-Salem State University
Bachelor of Science - Healthcare Management & Masters in Healthcare Administration
Walden University (Accelerated Masters Program)
NC Assisted Living Administrator License -
Home Again Education(AIT)
High School diploma -
Southeast Guilford High School
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