Clive Vassell
Queens,NY
Summary
Dynamic professional with a proven track record at La Quinta By Wyndham Buffalo Airport, adept in enhancing customer satisfaction and streamlining operations. Skilled in telephone handling and front office management, I excel in creating welcoming environments and improving operational efficiencies. My goal-oriented approach and exceptional verbal communication have significantly contributed to increased guest retention and operational improvements. With the ability to adjust and adapt easily I am open to most if not any trainable areas outside of my field of experience.
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
La Quinta By Wyndham Buffalo Airport
10.2023 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
Line Cook
Native Restaurant & Lounge
03.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Floor Manager
Flava II Restaurant & Lounge
10.2022 - 03.2023
- Managed Restaurant inventory and stock levels to maintain availability of products.
- Managed team of 14 employees to maintain smooth-running operations of Restaurant floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Financial Specialist Trainee "contract"
Carnival Cruise Lines
05.2022 - 09.2022
- Ensured compliance with regulatory standards by conducting regular audits and implementing necessary corrective actions.
- Developed comprehensive financial models for forecasting, budgeting, and performance tracking purposes.
Front Desk Receptionist /Hotel Night Auditor
Sea Gardens Resort
05.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Sandals Negril
03.2019 - 04.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Hedonism II Resort
01.2017 - 02.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Education
No Degree - Guest Service
American Hotel & Lodging
Online 02.2021
Bachelor of Science - Hospitality
University of The West Indies
Kingston, Jamaica08.2016
High School Diploma -
Petersfield High School
Westmoreland, Jamaica07.2015
Skills
- Telephone skills
- Goal Oriented
- Hospitality services
- Office Organization
- Front Office Management
- Verbal and written communication
- Listening Skills
Timeline
Front Office Receptionist
La Quinta By Wyndham Buffalo Airport
10.2023 - Current
Line Cook
Native Restaurant & Lounge
03.2023 - 09.2023
Floor Manager
Flava II Restaurant & Lounge
10.2022 - 03.2023
Financial Specialist Trainee "contract"
Carnival Cruise Lines
05.2022 - 09.2022
Front Desk Receptionist /Hotel Night Auditor
Sea Gardens Resort
05.2021 - 04.2022
Front Desk Receptionist
Sandals Negril
03.2019 - 04.2021
Front Desk Receptionist
Hedonism II Resort
01.2017 - 02.2019
No Degree - Guest Service
American Hotel & Lodging
Bachelor of Science - Hospitality
University of The West Indies
High School Diploma -
Petersfield High School
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