Cloey Gallardo
West Jordan,UT
Summary
Proven Optician Technician with a track record of enhancing patient care and boosting sales at Wasatch Vision Clinic. Skilled in optical dispensing and customer service, I excel in fostering relationships and improving efficiency. I have achieved significant patient retention through personalized eyewear solutions and adept problem-solving. Collaborated effectively to surpass sales targets, demonstrating reliability and a strong team ethic. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Optician Technician
Wasatch Vision Clinic
01.2023 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
Retail Sales Associate
Walmart
09.2020 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Innovations Early College High School
1633 Edison St06.2021
Skills
- Optical Measurements
- Optical dispensing
- Insurance Verification
- Retail Sales
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Reliability and punctuality
- Product Knowledge
- Relationship Building
Timeline
Optician Technician
Wasatch Vision Clinic
01.2023 - Current
Retail Sales Associate
Walmart
09.2020 - 12.2022
High School Diploma -
Innovations Early College High School
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