Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Christopher Lopez

Christopher Lopez

Jersey City,NJ

Summary

Experienced account management professional with a demonstrated history of cultivating strong client relationships, generating revenue growth, and effectively overseeing complex accounts. Recognized for emphasis on collaborative teamwork, adaptability, and consistently achieving desired outcomes. Proficient in strategic planning, client communication, and creative problem-solving. Known for reliability and flexibility in meeting evolving business requirements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Institutional Account Manager

BoardVitals
08.2018 - Current
  • B2B Launch: Played a pivotal role in scaling operations as a founding member of the B2B team, adapting strategies to meet evolving business demands and enhancing internal processes to streamline account management workflows across the team
  • Actionable Intelligence: Leveraged SQL knowledge to generate actionable insights, empowering the team to track account trends in real-time and proactively identify growth opportunities for enhanced client engagement
  • Continuous YOY Growth: Contributed to continuous year-over-year growth by proactively addressing client needs, resolving escalated issues on time to ensure a seamless client experience, resulting in high retention and satisfaction rates
  • Implementation & Utilization: Developed and delivered personalized training and product demos for clients, leading to enhanced platform utilization and deep client engagement
  • Onboarding Overhaul: Improved client onboarding processes by developing a standardized welcome package, reducing setup times and ensuring positive customer experience

Sales Enablement Manager

REDBOOKS (Acquired by WINMO)
02.2017 - 05.2018
  • Sales Empowerment: Developed and delivered comprehensive training programs for sales teams to enhance product knowledge, improve sales techniques, and boost overall performance
  • Reports: Established new KPIs by providing detailed reports that offered actionable insights, enhancing pipeline visibility and enabling more data-driven team decisions.
  • Data Driven: Leveraged sales data to identify trends and drive strategic adjustments, optimizing revenue growth and expanding market penetration
  • Cross-Functional Content Management: Liaised with the Marketing, Product, and Sales Teams to create sales collateral and messaging that supports the sales process, allowing us to launch new team initiatives and tackle new projects
  • Strengthened Client Relationships: Established and maintained relationships with key clients to ensure customer satisfaction and drive repeat business

Operations Associate

GoButler (Acquired by Amazon)
07.2015 - 05.2016
  • Assisted in the Development of the Startup's Operations: Worked closely with internal stakeholders to establish a high-quality initial customer experience during the transition of the company's first U.S
  • Office from their Germany HQ
  • Cross-National Solutions: Partnered with international teams to drive cohesive, cross-national initiatives, resulting in streamlined solutions that enhanced global alignment and operational efficiency
  • Operations: Managed day-to-day operations to ensure timely service delivery and customer satisfaction at GoButler, while continuously optimizing processes for efficiency
  • Key Accounts: Managed key accounts, including high-profile clients, resulting in positive press coverage and brand visibility in major publications like TechCrunch, Business Insider, and UnCubed

Education

Some College (No Degree) - Communications & Rhetorical Studies, Entrepreneurship & Emerging Enterprises

Syracuse University
Syracuse, NY

Skills

  • Microsoft Office/Adobe Applications
  • Zendesk Proficiency
  • HubSpot Expertise
  • Salesforce Proficiency
  • Client Account Management
  • Team-Oriented Cooperation
  • Strategic Planning

Certification

Product Marketing Foundations

SQL Database Level 1

Interests

Professional Audio Engineering

Live Production

Volunteer Work

Timeline

Institutional Account Manager

BoardVitals
08.2018 - Current

Sales Enablement Manager

REDBOOKS (Acquired by WINMO)
02.2017 - 05.2018

Operations Associate

GoButler (Acquired by Amazon)
07.2015 - 05.2016

Some College (No Degree) - Communications & Rhetorical Studies, Entrepreneurship & Emerging Enterprises

Syracuse University

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Christopher Lopez