Cloudine Mptias
Tampa,FL
Summary
Dynamic and adaptable professional committed to swiftly addressing new challenges. Demonstrates exceptional problem-solving skills and a proven history of cultivating robust relationships with clients, patients, and colleagues. Dedicated to enhancing team performance and driving successful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Technician
Military Entry Processing Station (MEPS)
Tampa, FL
09.2019 - Current
- Ensures confidentiality of sensitive applicant medical information in compliance with HIPAA and Privacy Act regulations.
- Conducts phlebotomy procedures for blood sample collection for HIV and other laboratory tests.
- Prepares and transcribes medical data, assigning ICD-10 codes for precise classification.
- Operates diagnostic equipment to efficiently evaluate health conditions.
- Conducts standardized medical orientation briefings for applicants to ensure understanding.
- Maintains Drug and Alcohol Test (DAT) control logs and secures necessary signatures.
- Trains junior technicians on procedures and safety protocols, enhancing team competency.
- Conducts hearing tests using audiometric equipment and software.
Customer Service Representative
374th Force Support Squadron
Yokota Air Base, Japan
01.2017 - 01.2019
- Coordinated transportation logistics for distinguished visitors and working groups on official duties.
- Maintained daily funds accountability through accurate correlation of charges between military units.
- Suggested improvements to customer service processes based on identified areas of enhancement.
- Established strong customer relationships by delivering personalized assistance and support.
- Ensured accurate record-keeping for files and payments, facilitating office operations.
- Trained new staff on customer service protocols and effective tool usage.
Medical Receptionist
Entourage Consulting LLC
Yokota Air Base, Japan
11.2014 - 09.2015
- Optimized appointment calendars for various medical professionals to boost operational efficiency.
- Verified patient insurance and eligibility, ensuring uninterrupted access to services.
- Maintained organized, secure medical records to safeguard patient confidentiality.
- Handled incoming calls, efficiently addressing inquiries from patients and medical offices.
- Ensured compliance with HIPAA and Privacy Act laws concerning medical data.
Education
Bachelor of Science - Nursing
Pasay City University
Manila, PhilippinesMedical Billing/Coding Certificate
Purdue University Global
West Lafayette, INSkills
- Medical data transcription and ICD-10 coding
- Phlebotomy procedures
- Patient record management
- Customer service and support
- Team training
- Attention to detail
- Effective communication skills
- Problem solving
- HIPAA compliance
- Multilingual proficiency
Certification
- Billing and Coding Specialist Cerification (BCSC), American Medical Certification Association (AMCA)
Systems
- Military Health System (MHS) Genesis
- Veteran Information Systems and Technology Architecture (VISTA)
- Composite Health Care System (CHCS)
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Referral Management System (RMS)
- Electronic Document Management System (EDMS)
- Coding and Reimbursement System (3M CRS)
- United states Military Processing Command Integrated Resources System (USMIRS)
Timeline
Medical Technician
Military Entry Processing Station (MEPS)
09.2019 - Current
Customer Service Representative
374th Force Support Squadron
01.2017 - 01.2019
Medical Receptionist
Entourage Consulting LLC
11.2014 - 09.2015
Bachelor of Science - Nursing
Pasay City University
Medical Billing/Coding Certificate
Purdue University Global
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