Clytheia Mwangi
Worcester,MA
Overview
35
35
years of professional experience
Work History
Housing Councilor Prevention Specialist
Central Massachusetts housing alliance
Worcester, MA
10.2023 - Current
- Housing Prevention Specialist helping individuals and families at risk of eviction or homelessness maintain stable, long-term housing.
- I achieve this through crisis intervention, financial assistance coordination, landlord-tenant mediation, and connecting clients with vital community resources.
- Also collaborated with the City of worcester: Lead abatement program assisting landlords with removing lead from their units.
General Manager
Leslie's Pool Supplies
Alpharetta, GA
05.2015 - 10.2023
- Exceeded Yearly Budget Goal
- Created effective business plans to focus strategic decisions on long-term objectives: within 4 year period and continue from budget 495,000 - 1.3 million YTD.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Assistant Store Manager
Walmart
Worcester, MA
06.2004 - 07.2010
- Answered customer questions and addressed problems and complaints in person and via phone.
- Facilitated with job interview processes
- Conducted trainings /leadership/ motivational presentations
- Formulated business budget planning and goals with my Department Managers, on a weekly, monthly and quarterly basis.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Lead Member Service Representative
Bally Total Fitness
Worcester, MA
02.2001 - 02.2004
- Part of management team, assisting in the hiring process
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Supported sales team members to drive growth and development.
Consultant
Allmerica Financial
Worcester, MA
01.1992 - 02.2002
- Reviewed and Documented confidential information via processing through Microsoft Windows 2007, Word and Excel
- Business Liaison for Insurance agents and the customer; arranging attendee appointments for upcoming events.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Timeline
Housing Councilor Prevention Specialist
Central Massachusetts housing alliance
10.2023 - Current
General Manager
Leslie's Pool Supplies
05.2015 - 10.2023
Assistant Store Manager
Walmart
06.2004 - 07.2010
Lead Member Service Representative
Bally Total Fitness
02.2001 - 02.2004
Consultant
Allmerica Financial
01.1992 - 02.2002