Crisann Martinez
Baycliff,TX
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments. Creative Social Media Manager experienced in managing social media programs across consumer properties. Proactive and hardworking individual talented in program integration, strategic planning and social marketing evaluation. Articulate Public Relations Manager accomplished in developing strategic communication strategies, coordinating media relations and supporting public-facing executives with polished speeches. Successful at spearheading ongoing efforts and handling crisis communications with level head. Proactive in anticipating and resolving PR issues.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Social Media Manager, Front of House
Guerrilla Consepts
Houston, TX
12.2021 - Current
- Analyzed and reported social media and online marketing campaign results.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Owner/Operator
Xellena Rea Media
Houston, TX
08.2018 - Current
- Contributed to creative process through original ideas and inspiration.
- Presented concepts, copy and art during internal and client reviews.
- Created storyboards, 3D models, animation and visual effects to meet design goals.
- Researched industry trends and evaluated competitive products.
- Designed visual models meeting both aesthetic and technical criteria.
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Oversaw hiring, training and direction of creative personnel to achieve optimal results.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Managed client relationships and expectations for creative projects with varying budgets and objectives.
- Negotiated contracts and timelines with service providers such as printers.
- Developed artistic visual products while working within defined technical constraints.
Education
Associate of Arts - Accounting And Business Management, World Culinary
The Art Institute of Houston
Houston, TX 08.2014 - 03.2015
Nail Technician
Valley View High School
Blue Springs, MO 08.2010 - 05.2011
Skills
POS system operations
Restaurant operations
Staff supervision
Training and mentoring
Business Development
Networking and relationship building
Strategic planning
Social Media Management
Performance evaluation
Quality Standards
Quality control
Food costs
Health department inspections
Employee training
Modeling
Professional model for the last 4 years working with small collaborations to large corporations like Farouk systems.
Timeline
Social Media Manager, Front of House
Guerrilla Consepts
12.2021 - Current
Owner/Operator
Xellena Rea Media
08.2018 - Current
Associate of Arts - Accounting And Business Management, World Culinary
The Art Institute of Houston
08.2014 - 03.2015
Nail Technician
Valley View High School
08.2010 - 05.2011