Lacey Dorman
Kansas City,MO
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 5 years of fine dining service experience.
Overview
11
11
years of professional experience
Work History
Social Media Manager
KC Tradesmen
02.2024 - Current
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Project Manager 1
Velociti
03.2022 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Fine Dining Server
Bristol Seafood + Steak + Social
03.2020 - 09.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Fine Dining Server
Martinis Grille
02.2016 - 01.2020
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Private Nanny
Hennigar Family
02.2016 - 06.2017
- Cared for 2 year old and six month old boys.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized different types of activities to enhance physical and intellectual development.
Barista Shift Lead
One Coffee Bean
05.2015 - 12.2015
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Chiropractic Technician
Focus On Health Chiropractic
10.2013 - 04.2015
- Collected SOAP note for each patient at beginning of every appointment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage and mechanical traction.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
Associate of Applied Science - Physical Therapy Assistant
Indian Hills Community College
Ottumwa, IA08.2013
No Degree - Early Childhood Education + Elementary Education
University of Northern Iowa
Cedar Falls, IA05.2011
High School Diploma -
Fort Madison High School
Fort Madison, IA06.2008
Skills
- Warm and Friendly
- Specials Promotion and Upselling
- Relationship Building
- Adaptable and Flexible
- Social Media Management
- Project Scheduling
- Exceptional customer service
- POS system operations
Timeline
Social Media Manager
KC Tradesmen
02.2024 - Current
Project Manager 1
Velociti
03.2022 - 09.2023
Fine Dining Server
Bristol Seafood + Steak + Social
03.2020 - 09.2021
Fine Dining Server
Martinis Grille
02.2016 - 01.2020
Private Nanny
Hennigar Family
02.2016 - 06.2017
Barista Shift Lead
One Coffee Bean
05.2015 - 12.2015
Chiropractic Technician
Focus On Health Chiropractic
10.2013 - 04.2015
Associate of Applied Science - Physical Therapy Assistant
Indian Hills Community College
No Degree - Early Childhood Education + Elementary Education
University of Northern Iowa
High School Diploma -
Fort Madison High School