Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceara McIntosh

Detroit,MI

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Planet Fitness
09.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Verified customer identification and documentation for compliant transactions.

Custom Framer

Michael's Stores
01.2021 - Current
  • Assisted clients with selecting complementary color schemes for matting choices that enhanced the visual appeal of their framed pieces.
  • Trained new team members on proper framing techniques, customer service expectations, and industry best practices to ensure a seamless onboarding experience.
  • Increased sales revenue by effectively recommending suitable frame styles and materials based on artwork and décor requirements.
  • Delivered exceptional craftsmanship in custom framing projects, resulting in repeat business from satisfied customers.
  • Developed expert knowledge of various types of wood, metal, glass, and mats used in the custom framing industry for informed recommendations to clients.

Education

Bachelor of Arts - Graphic Design

Wayne State University
Detroit, MI
08.2024

Graphic Design Extern

IBM
Online

No Degree - General Education

Wayne County Community College
Detroit, MI

Skills

    Customer Service

    Financial Transactions

    Customer Support

    Policy understanding

    Sales strategy

    Product Sales

    Computer Skills

    Problem Resolution

Timeline

Member Service Representative

Planet Fitness
09.2024 - Current

Custom Framer

Michael's Stores
01.2021 - Current

Bachelor of Arts - Graphic Design

Wayne State University

Graphic Design Extern

IBM

No Degree - General Education

Wayne County Community College

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Ceara McIntosh