C. Myanna Schepman

(Financial Planning Services)

• Streamline office processes by implementing efficient organizational systems and digital tools
• Boost productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members
• Increase client satisfaction through professional handling of inquiries and prompt resolution of issues
• Safeguard company information by maintaining strict confidentiality protocols and ensuring secure document storage practices
• Aid in employee onboarding through training new hires on office procedures, software applications, and company policies
• Interact with clients by phone, email, or in-person to provide information
• Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions

• Increased membership retention through effective communication strategies and personalized outreach
• Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

• Maintained an orderly and safe environment by enforcing camp rules and guidelines consistently across all age groups
• Implemented conflict resolution strategies when necessary, promoting harmony among campers during challenging situations

• Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback
• Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction
• Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities

• Greeted customers, answered questions, provided assistance, and answered phone calls
• Handled customer complaints with empathy and tact, while also being knowledgeable about company policies