Cnawa Jones
Customer Service Specialist
Gray,LA
Summary
Highly communicative Customer Service Specialist with background helping individuals understand and access affordability options, Adjudicating Unemployment claims, or Leading in Sales and Production wherever Customer Service is an asset in the work Industry. Above average performer with over 20 years of providing information, direction and resource material. Chosen 1st for the team, because I'm competitive and a renowned Closer. Passionate Salesperson with High energy and eager to engage. Trained to be Detail oriented and accustomed to Impromptu Protocol change. Experience in State and Federal Law compliance requirements. Excellent written and verbal communication skills. I believe with Focus, Goals, and Teamwork i can exceed expectations.
Overview
6
6
years of professional experience
Work History
Unemployment Claims Specialist
Nebraska Department Of Labor
Lincoln, NE
12.2020 - Current
- Interviewed applicants and explained scope of different available benefits.
- Inputted all gathered information and researched data on applicants into computer system using Citrix.
- Documented all communication with applicants and inputted information into system using Excel 2018
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Identified job seekers with job searching challenges to strategize success plans.
Lead Credit Consultant
HOME DEPOT
Houma, LA
01.2018 - 01.2019
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Used Microsoft Word and Credit Online to perform credit appraisals, document verification and loan approvals.
- Provided training to 50 employees and consulted with struggling teams in other locations to help meet monthly target goals.
- May 2018-October 2019 #1 Credit Salesperson Houma location
- May 2018 #1 Credit Salesperson State of Louisiana
Manager
Boostmobile Wireless Retail
Houma, LA
06.2013 - 05.2018
- Communicated details of new assignments and managed 13 employees throughout project.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Tackled array of tasks, including managing several locations under watchful eye of Sprint Regional Manager.
- Completed multiple tasks simultaneously to optimize project completion.
- Grew sales from 63,000 June 2014 to over 36% October 2015
Skills
Federal and State Law BTQ Standard
undefinedTimeline
Unemployment Claims Specialist
Nebraska Department Of Labor
12.2020 - Current
Lead Credit Consultant
HOME DEPOT
01.2018 - 01.2019
Manager
Boostmobile Wireless Retail
06.2013 - 05.2018
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