Cobe Ceryan
Dunwoody,GA
Summary
Customer service expert with proven ability to enhance client satisfaction. Skilled in food safety protocols and effective team collaboration, consistently delivering high-quality service. Demonstrated track record of maintaining compliance with industry standards and improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Volunteer
Walker & Dunlop
Atlanta , Ga
01.2024 - Current
- Prepared fresh sandwiches using high-quality ingredients and following recipes.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Collaborated with team members to meet daily production goals during peak hours.
- Followed food safety protocols to maintain hygiene standards and prevent contamination.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
Concession Stand Manager
Private Practice
Atlanta, Ga
01.2022 - Current
- Trained and supervised staff on food safety protocols to ensure compliance.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to enhance customer service experience.
- Trained new employees on specific job responsibilities in a fast-paced environment.
- Gathered guest feedback on food quality, addressed issues, and ensured satisfaction by offering additional items and refilling beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated inventory management and supply ordering to maintain stock levels.
- Managed customer service interactions, promptly resolving complaints to maintain satisfaction.
- Enforced strict cleaning and sanitation policies to protect guest health.
- Monitored cash handling procedures for accuracy in financial transactions.
Volunteer
Private Practice
Atlanta, Ga
01.2020 - 01.2022
- Coordinated food collection drives in local communities, successfully engaging residents to gather donations.
- Identified and engaged prospective donors, effectively communicating purpose of food drive to encourage contributions.
- Fostered positive interactions with volunteers, donors, and staff during events, enhancing collaborative spirit and community engagement.
- Distributed food packages to families in need during scheduled events.
- Communicated with recipients to understand their needs and preferences.
- Prepared food boxes containing items that were donated by community members.
- Sorted donated items into categories for easy distribution.
- Maintained cleanliness and orderliness of the storage area for food supplies.
- Delivered collected items to local pantries and shelters in need.
Education
Junior(HS) -
Dunwoody High School
5035 Vermack Rd Dunwoody, GA04-2027
Skills
- Customer service excellence
- Team collaboration
- Food safety compliance
- Inventory management
- Employee training
- Effective communication
- Problem-solving
- Leadership skills
- Attention to detail
- Volunteer coordination
- Photography and videography
- Positive attitude
- Empathy and patience
- Decision-making abilities
- Friendly demeanor
Affiliations
volunteer
Timeline
Volunteer
Walker & Dunlop
01.2024 - Current
Concession Stand Manager
Private Practice
01.2022 - Current
Volunteer
Private Practice
01.2020 - 01.2022
Junior(HS) -
Dunwoody High School