Coby Lehman
Granite Bay,CA
Summary
Member service specialist with 4+ years' experience in customer service and sales. Seeking to leverage my skills in customer interaction, problem-solving, and attention to detail to excel as a Workers Compensation Claims Assistant at Sedgwick.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Crunch Fitness, JEM Wellness Brands
2020.11 - Current
- Manage front desk staff and supervise all front desk activities, including member service, staff training, and scheduling.
- Oversee all club maintenance, maintain cleaning log, and ensuring stock of both retail products and sanitary items.
- Manage and process all membership changes, requiring communications with members regarding such requests.
- Achieved district leadership in sales for position, including memberships, personal training and supplements.
- Face of the member service department, handling all serious service issues and handling such situations in a professional manner for 6,000+ active members.
Member Service Representative
Crunch Fitness, Crunch NorCal LLC
2019.06 - 2020.11
- Greet members as they enter the facility and provide an upbeat attitude looking to provide excellent customer service.
- Answer phone inquiries regarding memberships and billing in a courteous and helpful manner.
- Assisted in membership sales which required up-to-date knowledge to educate potential members.
- Maintain an atmosphere which makes members feel comfortable and welcomed.
Education
Bachelor of Science, Business Marketing -
Sacramento State
Sacramento, CASkills
- Leadership experience
- Digital Marketing
- Marketing strategist
- ACE PT Certification
- Excel proficiency
- Project leader
- Communication skills
- Microsoft Office
- Business Operations Knowledge
Accomplishments
- Opened Crunch Fitness Market Square location.
- 3.1 GPA
Crunch Market Square Pre-sale
Managed the Pre-sale for a brand new Crunch Fitness location, Crunch Market Square, that opened in Sacramento in September 2023. Planning began in May 2023 with marketing plans, local demographic zoning, and organizing outreach events to promote the new location.
Timeline
Assistant General Manager
Crunch Fitness, JEM Wellness Brands
2020.11 - Current
Member Service Representative
Crunch Fitness, Crunch NorCal LLC
2019.06 - 2020.11
Bachelor of Science, Business Marketing -
Sacramento State
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