Summary
Overview
Work History
Education
Skills
Timeline
Generic
Coby Morales

Coby Morales

North Richland Hills

Summary

Dynamic professional with extensive experience at American Airlines, excelling in customer service and conflict resolution. Proven ability to enhance team performance and ensure safety compliance. Skilled in FAA regulations and stress management, consistently transforming challenges into opportunities for improvement. Committed to delivering exceptional service and fostering a collaborative environment.

Overview

10
10
years of professional experience

Work History

Flight Attendant

American Airlines
03.2024 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Advised passengers of flight regulations to maximize safety and security.

Area Manager

Amazon
09.2022 - 08.2024
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Public Safety Officer

Vail Resorts Inc
08.2020 - 08.2022
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Answered emergency calls for help from citizens and business owners.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Supervised crowds at busy events to prevent injuries and property destruction.

Shift Manager

McDonald's
01.2017 - 11.2019
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.

Lifeguard

Casitas Water Adventure
04.2015 - 08.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.

Education

High School Diploma -

Buena High School
Ventura, CA
06-2018

Skills

  • Food and beverage preparation
  • Adult AED and CPR
  • Team collaboration
  • Stress management
  • FAA regulations
  • Brand promotion
  • Administrative tasks
  • Cultural awareness

Timeline

Flight Attendant

American Airlines
03.2024 - Current

Area Manager

Amazon
09.2022 - 08.2024

Public Safety Officer

Vail Resorts Inc
08.2020 - 08.2022

Shift Manager

McDonald's
01.2017 - 11.2019

Lifeguard

Casitas Water Adventure
04.2015 - 08.2016

High School Diploma -

Buena High School

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