Coby Waid
Austin,Texas
Summary
Proactive and goal-oriented professional with extensive experience in customer service, sales and administrative tasks. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
2
2
years of professional experience
Work History
Administrative Assistant /Guest Relations Associate
Austin Zoo
06.2023 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Applied Science - Sustainable Agriculture
Austin Community College
Elgin, TX05-2026
High School Diploma -
James Bowie High School
Austin06-2022
Skills
- Letter preparation
- Reception oversight
- Check processing
- Filing
- Resourceful
- Certified Microsoft office specialist
- Customer assistance
- Product knowledge
- Executive management support
- Refund handling
- Credit and cash transactions
- Creative artistic vision
Timeline
Administrative Assistant /Guest Relations Associate
Austin Zoo
06.2023 - 04.2025
Associate of Applied Science - Sustainable Agriculture
Austin Community College
High School Diploma -
James Bowie High School
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