Coby Waid - Administrative Assistant /Guest Relations Associate

Summary

Proactive and goal-oriented professional with extensive experience in customer service, sales and administrative tasks. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

2

years of professional experience

Work History

Administrative Assistant /Guest Relations Associate

Austin Zoo

06.2023 - 04.2025

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Established administrative work procedures to track staff's daily tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Answered questions about store policies and addressed customer concerns.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Developed strong rapport with customers and created positive impression of business.

Education

Associate of Applied Science - Sustainable Agriculture

Austin Community College

Elgin, TX

05-2026

High School Diploma -

James Bowie High School

Austin

06-2022

Skills

Letter preparation
Reception oversight
Check processing
Filing
Resourceful
Certified Microsoft office specialist

Customer assistance
Product knowledge
Executive management support
Refund handling
Credit and cash transactions
Creative artistic vision

Timeline