Coco McNamara
Paulsboro,NJ
Summary
With nearly a decade of experience in the holistic wellness and customer service industry, along with my esthiology aveda license earned in 2017, I have become deeply passionate about assisting individuals in achieving physical and spiritual alignment. I love to encourage balance with the support of plant medicine, authentic vulnerability, and an openness to heal. I pride myself in my ability to share my expertise with clients in a way that allows them to achieve their goals. My customer service background is helpful in creating a welcoming, client-centric environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Assistant
Anahata's Purpose
09.2021 - Current
- Resolve complaints in a timely and effective maner, ensuring customer satisfaction.
- Maintain a positive and helpful attitude when interacting with clients, embodying company values and mission.
- Collect and report client feedback, preferences, and trends to help improve products and services.
- Conduct customer service satisfaction surveys to gauge overall experiences and identify areas for improvement.
- Participate in training and development programs to enhance skills and lead an example of continued growth.
Esthetician
The Woodhouse Day Spa Corp.
01.2019 - 03.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated patients on treatment options.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Education
High School Diploma -
Pendleton Heights High School
Pendleton, IN01.2015
Skills
- Building report and trust
- Product and ingredient knowledge
- Networking
- Understanding customer needs
- Confidence and presence
- Resiliency and adaptability
- Creative sales techniques
- Project management tools
- Strong communication
- Holding space
- Natural health enthusiast
- Reiki Master Teacher
Certification
- Reiki Master Teacher
- Esthetics
- Massage Therapy
- Aromatherapy
Timeline
Customer Relations Assistant
Anahata's Purpose
09.2021 - Current
Esthetician
The Woodhouse Day Spa Corp.
01.2019 - 03.2020
High School Diploma -
Pendleton Heights High School
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