Codi LaVanda
Rosharon,TX
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Heb
08.2022 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Bar Manager
Hamm's Ice House
01.2018 - 04.2022
- Customer service
- Money handling
- Organization
- Honesty
- Multi task in busy environments
Optometric Technician
Primary Eye Care Optometry Practice
11.2015 - 05.2016
- Checking vision
- Patient history and vitals
- Pre-screening.
- Insurance verification
- Contact lens teach/dispenser
Ironworker Helper
Kellogg Brown and Root LLC
09.2012 - 03.2013
- Fire watch
- Expediter for supervisors
- Filling
- Copies
- Time cards
Optician/Receptionist
First Colony Optical
05.2008 - 05.2012
- Optician
- Sales
- Insurance verification
- Contact lens teach/ dispense
- Organization
- Multi phone lines
Education
Associate's degree - General Studies
MTI Business College Inc
Houston, TX05.2004
Skills
- Medical Records
- Problem-solving
- Team Work
- Medical office experience
- Communication skills
- Upselling
- Insurance verification
- Multi-line Phone Systems
- Medical billing
- Hospitality
- Customer service
- Computer literacy
- POS
- Optical experience
Certification
- TABC Certified
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Cashier/Sales Associate
Heb
08.2022 - Current
Bar Manager
Hamm's Ice House
01.2018 - 04.2022
Optometric Technician
Primary Eye Care Optometry Practice
11.2015 - 05.2016
Ironworker Helper
Kellogg Brown and Root LLC
09.2012 - 03.2013
Optician/Receptionist
First Colony Optical
05.2008 - 05.2012
Associate's degree - General Studies
MTI Business College Inc
Similar Profiles
Tanni N. RodriguezTanni N. Rodriguez
Customer Service Assistant at HEBCustomer Service Assistant at HEB
Jude ThomasonJude Thomason
Grocery Bagger at HEBGrocery Bagger at HEB
Logan WoodLogan Wood
Personal Shopper at HEBPersonal Shopper at HEB