Cody Alexander
Roosevelt,UT
Summary
I am looking to achieve this position not only for personal growth but also for the ability to stay local for my family. My current position with Spectra is an amazing opportunity that brings me satisfaction helping customers. Unfortunately a vast majority of our current work is out of town, I find it difficult to balance medical and personal time line for my family. I also believe I have skills that I can bring with me to help the day to day flow of the position. I take customer satisfaction very serious while maintaining integrity for Strata as a company.
Overview
3
3
years of professional experience
Work History
Enhanced Service Tech
Spectra
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proficient in Network Topology's
- Experience in network hardware including CAT cable, Fiber, Switches, Routers, Radio Links, Mesh Units, Access Points, Heat Mapping, RJ45 termination.
- Experience in building and industrial automation including medical gas systems, SCADA, PLC, Air Handler Units, Slab Sensors, VAV and VFD.
IT Technician
Spectra
07.2021 - 08.2022
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
NOC Technician
Strata
03.2021 - 07.2021
- Reduced downtime for clients by providing timely resolution of technical problems.
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Supported end-users by providing remote technical assistance when needed.
- Conducted thorough research on emerging trends in networking technology for potential adoption within the organization.
- Maintained a high level of customer satisfaction by effectively communicating with stakeholders during incident management and resolution processes.
Education
No Degree - Information Technology
UBTECH
Roosevelt, UT05.2022
Skills
- Organizational Skills
- Technical Proficiency
- Time Management
- Multitasking
- Customer Service Excellence
- Adaptability
- Cross-functional Collaboration
- Project Management
- Critical Thinking
- Decision Making
- Team Leadership
- Problem Solving
- Database Management
Timeline
Enhanced Service Tech
Spectra
08.2022 - Current
IT Technician
Spectra
07.2021 - 08.2022
NOC Technician
Strata
03.2021 - 07.2021
No Degree - Information Technology
UBTECH
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