Summary
Overview
Work History
Education
Skills
Timeline
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Cody-Allen McMahon

Watertown,MA

Summary

Dynamic leader with proven success in high-volume dining and educational recruitment at The Country Club and University Of New England, UNE. Excelled in team leadership and exceptional communication, boosting conversion rates and enhancing customer satisfaction. Skilled in POS operations and fostering positive relationships, demonstrating a results-driven approach with a focus on achievements. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

8
8
years of professional experience

Work History

Lead Server

The Country Club
Brookline, MA
01.2021 - 06.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Admissions Representative

University Of New England, UNE
Biddeford, ME
01.2016 - 06.2019
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled weekly appointments to meet with prospective students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
  • lead personalized campus tours, highlighting facilities based on prospective students' interests.

Education

Political Science And Government

University of New England
Biddeford, ME
05.2025

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Positive and Friendly Attitude
  • POS system operations
  • Exceptional communication
  • Employee Training and Development
  • Critical Thinking
  • Full Service Dining
  • Accurate money handling
  • High-volume dining

Timeline

Lead Server

The Country Club
01.2021 - 06.2024

Admissions Representative

University Of New England, UNE
01.2016 - 06.2019

Political Science And Government

University of New England
Cody-Allen McMahon