Cody Baker
Richmond,VA
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Langley Federal Credit Union. Proven track record in transaction processing accuracy and relationship building, enhancing client satisfaction and loyalty. Adept at cash handling and educating clients on financial products to drive informed decision-making.
Overview
5
5
years of professional experience
Work History
Teller
Langley Federal Credit Union
Glen Allen VA
01.2025 - Current
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Conducted cash handling duties, maintaining accurate cash drawer balances throughout shifts.
- Educated members on various financial products and services to promote informed decision-making.
Guest Service Specialist
Busch Gardens Williamsburg
Williamsburg, VA
01.2024 - 03.2025
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Assisted in maintaining cleanliness and organization in high-traffic areas.
- Utilized ticketing systems to process guest admissions and manage reservations accurately.
- Engaged guests through interactive experiences, enriching their visit to the park.
Credit Underwriter
Citibank
Chesterfield, VA
12.2020 - 12.2024
- Evaluated credit applications to assess risk and determine approval eligibility.
- Analyzed financial documents, including income statements and tax returns, for accuracy and completeness.
- Collaborated with loan officers to clarify applicant information and streamline decision-making process.
- Conducted thorough reviews of credit histories using internal systems to identify potential red flags.
- Developed risk assessment reports to support underwriting decisions and enhance portfolio management strategies.
Business Banking Specialist
Wells Fargo
Glen Allen, VA
09.2020 - 02.2021
- Analyzed client financial needs to recommend suitable banking products and services.
- Assisted clients with account management inquiries and transactions to enhance customer satisfaction.
- Collaborated with team members to deliver comprehensive business banking solutions.
- Educated clients on digital banking tools for improved efficiency and convenience.
- Maintained accurate records of client interactions and transactions in compliance with regulations.
- Developed strong relationships with clients through personalized service and follow-up communications.
Education
Associates Degree - Medical Assisting
ECPI University
Virginia Beach, VAHigh School Diploma -
Penn Foster Career School
Scranton, PA01.2024
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Relationship building and management
- Cash counting
- Cash drawer balancing
- Patience and empathy
- Banking
- Customer relationship building
- Sales and Cross-selling
Timeline
Teller
Langley Federal Credit Union
01.2025 - Current
Guest Service Specialist
Busch Gardens Williamsburg
01.2024 - 03.2025
Credit Underwriter
Citibank
12.2020 - 12.2024
Business Banking Specialist
Wells Fargo
09.2020 - 02.2021
Associates Degree - Medical Assisting
ECPI University
High School Diploma -
Penn Foster Career School