CODY BOWLING
Navarre,FL
Summary
Leader in restaurant, service, and campus operations, combining staffing, scheduling, financial control, and community-facing leadership. Known for building team accountability, improving customer experience, and creating systems that support consistent execution, retention, and day-to-day operational stability.
Overview
12
12
years of professional experience
Work History
Franchise Owner
FIREHOUSE SUBS
01.2025 - Current
- Directed day-to-day restaurant operations, managing staffing, guest experience, food and labor costs, purchasing, inventory, vendor coordination, marketing, and operating standards to optimize performance.
- Oversee financial decisions, expense controls, payroll planning, and operational priorities while balancing customer service, staffing requirements, and business performance.
- Recruit, train, coach, and support employees; establish service expectations, resolve escalated guest concerns, and promote consistent execution across shifts.
- Built local relationships and coordinated community-focused promotions, enhancing brand awareness, customer loyalty, and repeat business.
Director of Campus Life
GULF POINTE LATIN SCHOOL
Navarre , FL
01.2022 - Current
- Led cross-functional campus life operations, enhancing student culture and safety, coordinating facilities, and fostering collaboration among faculty, families, and administration.
- Directed student service programming, ensuring effective staffing, scheduling, and accountability for service quality across campus responsibilities.
- Coordinated campus safety planning and operational responses, contributing to a positive and orderly learning environment.
- Develop student leadership and community engagement through chapel, mentoring, communications, and schoolwide initiatives; previously served as Teacher and Chapel Director.
Vice President of Operations
GENUINE REPLACEMENT PARTS (GRP)
01.2018 - 01.2022
- Directed operations for multimillion-dollar business, overseeing 40 employees and managing relationships with seven national vendors to ensure operational efficiency.
- Contributed to 75% sales growth during tenure through operational improvements, team leadership, and relationship-focused business practices.
- Implemented company-wide initiatives for customer service and employee retention, focusing on onboarding, coaching, and accountability to deliver consistent customer experiences.
- Established customer service department from the ground up, developing scripts, workflows, service standards, escalation processes, and performance-monitoring systems to enhance customer satisfaction.
- Improved Google customer rating from 1.3 to 4.5 stars and secured Better Business Bureau accreditation through service and organizational improvements.
Agency Owner
CODY BOWLING ALLSTATE
01.2015 - 01.2018
- Founded and operated insurance agency, driving business development, nurturing customer relationships, executing sales, managing staffing, ensuring service delivery, and maintaining regulatory compliance.
- Led customer acquisition and retention efforts, addressing complex client needs and developing processes for dependable service delivery.
- Advanced from Sales Representative to Sales Manager within six months and established an independent agency in 2016.
Education
Bachelor's - Ministry & Family Counseling
Mosaic Christian College
01-2025
Associate's - Business Management
Northwest Florida State College
01-2020
Skills
- Restaurant operations
- Food cost control
- Labor scheduling
- Inventory management
- Payroll administration
- Customer service
- Staff training
- KPI management
- Strategic management
- Hiring and staffing
- Team building
- Conflict resolution
- Strategic project planning
- Communication
- Relationship building
- Verbal and written communication
Personal Information
Title: OPERATIONS EXECUTIVE | BUSINESS DEVELOPMENT | CUSTOMER EXPERIENCE
EDUCATION & COMMUNITY LEADERSHIP
Children in Crisis, volunteer/community involvement
LEADERSHIP CAPABILITIES
- P&L and Budget Oversight
- Multi-Function Operations
- Customer Success and Retention
- Team Development
- Process Design and SOPs
- Vendor and Stakeholder Relations
- Sales Growth
- Performance Management
- Service Recovery
- Campus Safety and Facilities
- Community Partnerships
Timeline
Franchise Owner
FIREHOUSE SUBS
01.2025 - Current
Director of Campus Life
GULF POINTE LATIN SCHOOL
01.2022 - Current
Vice President of Operations
GENUINE REPLACEMENT PARTS (GRP)
01.2018 - 01.2022
Agency Owner
CODY BOWLING ALLSTATE
01.2015 - 01.2018
Bachelor's - Ministry & Family Counseling
Mosaic Christian College
Associate's - Business Management
Northwest Florida State College