Collaborative franchise operations leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Franchise Business Consultant
Wingstop
04.2022 - Current
Oversee portfolio of 15+ franchisees representing $175M annual revenue to maximize the full value of their investment – accomplish 15% SSS growth driven by transactions in the brand’s most legacy market
Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
Developed peer and mentor relationship with franchisees and conducted in-depth business reviews to identify opportunities to enhance profitability, growth and performance.
Conducted regular site visits to assess operational compliance and provide feedback on areas for improvement.
Engage in critical conversations regarding necessary ops improvement, leadership development, and organizational health
Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
Lead cross-functional initiatives to innovate and improve 3rd Party Delivery profitability and guest experience.
Business Coach
Inspire Brands - Jimmy John's
07.2017 - 04.2022
Ensured compliance with brand standards and food safety by performing regular audits.
Fostered positive, proactive and professional relationships with franchisees to achieve short- and long-term business goals.
Empowered franchisees and key operators to develop strong leadership skills by providing ongoing feedback on their decision-making processes and management styles.
Stretched into a field marketing role (2019-2021) to enhance catering lead generation through local events and trade shows.
General Manager
Jimmy John's
01.2015 - 07.2017
Successfully managed a team of 15+ team members to achieve operational excellence and exceed P&L goals
Mentored four onboarding managers in-market through apprenticeship program
Implemented guerilla marketing and guest experience strategies to increase AWS by 15%.
Education
Electrical Engineering -
The University of Texas
Austin, TX
Skills
Restaurant Operations
Continuous Improvement
Franchise Development
Business Analysis
Organizational Health
Financial Acumen
Business Reviews
Teamwork and Collaboration
Certification
Lean Six Sigma Green Belt, 2023
Microsoft Excel Advanced, 2024
Volunteer Experience
President & Director of Operations, Young Catholic Professionals of Dallas