John Fletcher
Independence,MO
Summary
Accomplished Franchise Business Consultant at The UPS Store, adept in Business Analysis and Relationship Building, enhanced area NPS score by 11 points through strategic initiatives. Proven track record in boosting profitability and performance, leveraging organizational development and teamwork skills. Expert in driving growth and operational excellence across franchise networks.
Overview
21
21
years of professional experience
Work History
Franchise Business Consultant
The UPS Store
06.2022 - 09.2024
- Increasing same-store sales through implementation of network and region initiatives
- Developed peer and mentor relationship with franchise owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Analyzed data and developed actionable recommendations to drive growth.
- Facilitated and prepared quarterly Franchisee Network meetings for Kansas City and Springfield areas.
- Provided ongoing coaching and motivation to franchisees through quarterly visits.
- Increased area NPS score from 78 to 89 in Q2 and Q3 2024
Supervisor
UPS
08.2015 - 06.2022
- Domestic Logistic Management for Harley Davidson Motor Company, customer facing role.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Develop and manage daily delivery and dispatch schedules for 3 locations.
- Managed all inbound and outbound parts moves for Kansas CIty manufacturing plant.
- Evaluated customer needs and feedback to drive service improvements.
Franchise Owner
The UPS Store Inc.
02.2004 - 04.2015
- Multiple Center ower with locations in Kansas City, MO and Leawood KS
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track.
- Trained and motivated employees to perform daily business functions.
- Ran business effectively to consistently achieve at least 25% of goal each year.
- Oversaw payroll, business planning and marketing for franchise operations.
- Cultivated strong relationships with customers via in-store connections and face to face meetings.
Education
Associate of Applied Science - Electronics Technology
DeVry Istritute of Technology
Kansas City, MO04.1982
Skills
- Organizational Development
- Business Analysis
- Operations Management
- Problem-solving aptitude
- Continuous Improvement
- Sales Techniques
- Team building
- Decision-Making
- Reliability
- Teamwork and Collaboration
- Relationship Building
Timeline
Franchise Business Consultant
The UPS Store
06.2022 - 09.2024
Supervisor
UPS
08.2015 - 06.2022
Franchise Owner
The UPS Store Inc.
02.2004 - 04.2015
Associate of Applied Science - Electronics Technology
DeVry Istritute of Technology
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