Mitchell Belle
Grove City,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Franchise Business Consultant
Restaurant Brands International
01.2022 - 07.2023
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and in person visits every 90 days.
- Reviewing and going over profit and loss sheets as well as balance sheets with over 25 franchisees and 50 restaurants.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
- Facilitated smooth transitions during the acquisition or sale of franchise locations.
- Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
Fire Marshall
PDSA Inc
02.2013 - 12.2021
- Provided training for 6 weeks with new franchisees and then training the staff and helping open the restaurant for two weeks to make sure things go smoothly.
- Reviewing and coaching Profit and loss statements as well as balance sheets with franchisees.
- Implemented product roll outs to all restaurants in the state of Ohio.
- Performing audit/inspections on 25 restaurants "fire reports". Brand standards, operations excellence, and reviewing P&L reports.
- Helped open 23 restaurants in the state of ohio.
Manager
PDSA Inc
03.2011 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Created monthly and weekly training sheets.
- Created multiple preparation lists to make things easier and faster on employees.
- Fixing small equipment such as toaster elements, steamers; such as boards, switches, transmitters, and power buttons.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Olentangy Liberty High School
Powell, OHSkills
- Operations Management
- Business Analysis
- Organizational Development
- Human Resources
- Franchise Development
- Cash Handling
- Opening and closing procedures
- Food safety and sanitation
Accomplishments
The restaurant that I manage as well as did "fire marshalling" from was awarded back to back number one restaurant in the company of 1000 restaurants. This was the first time in company history(1994) that a restaurant won it back to back years. (2018 & 2019) The results were computer generated by overall satisfaction, customer experience, sales, and comp sales.
Until I left in 2021 the restaurant never dropped out of the top 20.
Timeline
Franchise Business Consultant
Restaurant Brands International
01.2022 - 07.2023
Fire Marshall
PDSA Inc
02.2013 - 12.2021
Manager
PDSA Inc
03.2011 - 01.2021
Olentangy Liberty High School