Trevor Iverson
Eagle Mountain
Summary
Over the course of my career I have had the opportunity to work for some great companies that have really helped grow my knowledge, passion, and fuel my drive as an individual and team leader. My wife and I have owned, ran, and sold. 2 different brick and mortar businesses. I have 9 years of Customer Success experience as well as management experience. Leading teams to hit key metrics and quarterly goals. I have a fire for helping people and teaching. I have been in both lead roles in Customer Success and On-boarding for 2 different SaaS companies. Most recently working for Everlights as a Business consultant to small/medium businesses across the country.
Overview
12
12
years of professional experience
Work History
Franchise Business Consultant
Everlights
Lindon, UT, USA
04.2024 - Current
- Cover over 145 clients (Small businesses)
- Marketing strategies
- Lead trainings to new dealers
- Coordinate and plan monthly seminars
- Provide support and business guidance
Business Owner/Operator
Sips Soda
Georgia, USA
03.2022 - 06.2024
- Owner and Operator
- Hire full time staff
- Fulfill supplies orders
- Day to day operations
- Marketing
- Scheduling
Business Owner/Operator
Cocomelody
Utah, USA
05.2022 - 03.2024
- Owner/operator
- Hire full time staff
- Scheduling
- Accounting
- Marketing
Client Success Manager
foreUP Golf Inc.
Pleasant Grove, UT, USA
02.2021 - 06.2022
- Client Relations
- Troubleshooting software
- Provide Onboarding and Post-Onboarding training
- Communication and managing of multiple accounts at a time
- Teaching and working with other colleagues to solve issues and conflicts within the software
- Conflict Management
Client Success Manager
Weave
Lehi, UT, USA
07.2015 - 01.2021
- Manage over 50 accounts a month
- 5+ years Salesforce experience
- Conflict management
- Troubleshooting
- Remote work
- IT Specialist
- Installing software
- Customer Services
- Upsell customers on new features
Retail Store Manager
Pacific Sunwear
Provo, UT, USA
05.2014 - 06.2015
- Consistently set and hit sales goals
- Recruiting/Hiring
- Training of other Team members
Education
Associate's degree - Hospitality Management
Utah Valley University
Orem, UT01-2017
High school diploma - undefined
Royal High School
Royal City, WA01-2010
Skills
- SaaS
- Salesforce
- Account Management
- Retail Management
- Employee Orientation
- Microsoft Excel
- Communication skills
- Microsoft Word
- Sales Management
- Business Development
- Customer support
- Jira
- APIs
- Driving
- Computer networking
- Telecommunication
- Conflict management
- WordPress
- Content management systems
- IT support
- Windows
- Confluence
- TeamViewer
- Leadership
- HubSpot
- VoIP
- Microsoft Access
- Team management
- LMS
- B2B
- Social media management
- Analysis skills
- SQL
- Software Troubleshooting
- Presentation skills
- Google Ads
- Facebook Advertising
- Business management
- HIPAA
- Scrum
- Agile
- Help desk
- Zendesk
- Hospitality
- Contracts
- Payroll
- Human resources
- IVR
- Live chat
- TCP/IP
- TCP
- Network management
- Software testing
- EHR systems
- Organizational development
- Operations management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Franchise Business Consultant
Everlights
04.2024 - Current
Business Owner/Operator
Cocomelody
05.2022 - 03.2024
Business Owner/Operator
Sips Soda
03.2022 - 06.2024
Client Success Manager
foreUP Golf Inc.
02.2021 - 06.2022
Client Success Manager
Weave
07.2015 - 01.2021
Retail Store Manager
Pacific Sunwear
05.2014 - 06.2015
High school diploma - undefined
Royal High School
Associate's degree - Hospitality Management
Utah Valley University