Kenny Ramos
Lehi,UT
Summary
Results driven business consultant with expertise in multi-unit operations, financial performance, and strategic partnerships. Proven record of turning underperforming stores around through data driven coaching, P&L analysis, and scalable systems. Experience spans franchise operations, field training, vendor management, sponsorship acquisition, and relationship driven sales. Trusted by owners and executives to improve profitability, operational consistency, and customer experience across diverse business environments.
Overview
13
13
years of professional experience
Work History
Franchise Business Consultant
Crumbl Cookies
Pleasant Grove, Utah
02.2023 - 11.2025
- Consulted 100+ franchise locations across D.C., Maryland, Virginia, and Southern California, supporting operational performance, profitability, and culture
- Analyzed P&Ls and weekly financial reporting to improve margins, reduce costs, and support healthier bottom line results
- Led weekly KPI reviews and coaching covering sales, COGS, labor models, sold-out score, ticket times, and guest experience
- Built accountability plans with owners and GMs to strengthen execution, leadership, and team culture
- Partnered with corporate leadership to convert field feedback into scalable systems and best practices adopted across markets
- Managed turnaround plans for underperforming stores, focusing on throughput, efficiency, training, and financial discipline
Director of Strategic Partnerships
Hatch The Egg
Pleasant Grove, Utah
05.2024 - 01.2025
- Managed partnerships and sponsorships for large scale, story driven community events
- Refined pitch strategy and outbound sales approach, helping secure aligned business partners for vendor activations and sponsorship packages
- Built vendor performance dashboards and reporting systems to provide actionable insights, improve experience, and increase retention
- Strengthened brand trust with local communities after prior management issues by building transparent, value first partnerships
Co-Founder
Authority Cred
Lehi, Utah
01.2021 - 09.2023
- Helped small business owners build online credibility through features in digital publications
- Owned full sales cycle: prospecting, cold outreach, pitching, closing, and onboarding
- Leveraged contributor relationships to secure articles, brand mentions, and PR placements for clients
- Supported clients in improving SEO, brand trust, and online presence
Corporate Field Trainer
Crumbl Cookies
Pleasant Grove, Utah
05.2022 - 02.2023
- Opened new franchise locations nationwide with day one operational readiness, training teams on brand standards and financial controls
- Developed onboarding tools and playbooks used in future store openings
- Coached owners and leadership teams on throughput, labor planning, and operational systems that reduced ramp to profitability time
Crew Member
Trader Joe's
Huntington Beach, California
02.2013 - 11.2021
- Managed inventory and ordering for assigned sections based on sales trends, data, and shrink analysis
- Created in-store signage and display artwork to support merchandising and seasonal promotions
- Provided exceptional customer experience and informal team leadership during peak volume periods
Education
Some College (No Degree) - Psychology
BYU - Pathway Worldwide
Provo, UTSome College (No Degree) - Psychology
Golden West College
Huntington Beach, CASkills
- P&L Analysis & Financial Coaching
- Multi-Unit Operations
- Strategic Partnerships & Sponsorships
- Sales: Cold Outreach, Pitching, Closing
- KPI Tracking & Weekly Business Reviews
- Onboarding, Training & Leadership
- Vendor & Event Operations
- Customer Experience & Hospitality
- Visual Merchandising & Brand Presentation
Timeline
Director of Strategic Partnerships
Hatch The Egg
05.2024 - 01.2025
Franchise Business Consultant
Crumbl Cookies
02.2023 - 11.2025
Corporate Field Trainer
Crumbl Cookies
05.2022 - 02.2023
Co-Founder
Authority Cred
01.2021 - 09.2023
Crew Member
Trader Joe's
02.2013 - 11.2021
Some College (No Degree) - Psychology
BYU - Pathway Worldwide
Some College (No Degree) - Psychology
Golden West College