Melvin Byrd
Steak N Shake
Statesboro,GA
1
Certification
6
years of professional experience
Restaurant management professional with over 13 years of experience leading teams and managing daily operations. Experienced in developing managers, training General Managers, controlling labor and food costs, improving guest service, and maintaining company standards. My background includes both quick service and full service restaurants, including managing front of house, back of house, and bar operations. I am a hands on leader with experience supporting multiple locations, developing strong teams, and improving overall restaurant performance.
Work History
Franchise Partner Candidate / General Manager
1 Year 3 Months- Lead daily restaurant operations, including staffing, scheduling, labor, sales, food cost and guest service.
- Recruit, hire, train and develop managers and team members.
- Coach the management team on performance, accountability and company operating standards.
- Monitor labor and sales throughout the day and make staffing adjustments based on business needs.
- Manage payroll, inventory, cash controls, deposits and other administrative responsibilities.
- Maintain food safety, cleanliness and quality standards while preparing for operational and food-safety inspections.
- Review restaurant performance and develop action plans to improve labor, speed of service, sales and guest satisfaction.
- Handle employee relations and guest concerns while maintaining a professional work environment.
- Partner with area and company leadership to address staffing, operational and performance needs.
- Lead the restaurant with a focus on profitability, team development and consistent execution.
Restaurant General Manager
2 Years 2 Months- Managed all day-to-day restaurant operations, including staffing, scheduling, labor, sales, inventory and guest service.
- Hired, trained and developed managers and team members.
- Trained and developed incoming General Managers, helping prepare them to successfully lead their own restaurants.
- Coached managers on operations, staffing, labor control, food cost and company standards.
- Monitored sales and labor throughout the day and adjusted staffing based on business needs.
- Maintained food safety, cleanliness and operational standards.
- Managed cash controls, inventory and restaurant expenses.
- Assisted with operational needs at other restaurant locations when needed.
- Handled guest concerns and employee relations while maintaining a positive work environment.
General Manager
2 Years 1 Month- Oversaw daily operations of a full-service restaurant with approximately 40–50 employees across front of house, back of house and bar operations.
- Led and developed the FOH Manager, BOH Manager and Bar Manager while maintaining overall accountability for restaurant performance.
- Managed staffing, scheduling, labor, inventory, food and beverage costs and daily sales.
- Oversaw servers, hosts, kitchen staff, prep, dish and bartending operations through department managers.
- Worked closely with kitchen and bar leadership to maintain food quality, beverage service and guest experience.
- Hired, trained, coached and developed managers and team members.
- Handled employee relations, guest concerns and day-to-day operational issues.
- Maintained restaurant cleanliness, food safety and service standards.
- Managed cash controls, deposits and other administrative responsibilities.
- Coordinated FOH, BOH and bar leadership to ensure smooth service during high-volume periods.
Education
Medical Assistant - Certified Medical Assistant
Skills
Multi-Unit Operations Support
General Manager Training & Development
Leadership & Team Development
Labor & Cost Control
Sales & Profitability
Restaurant Operations
Food Safety & Compliance
Inventory Management
Staffing & Scheduling
Guest Experience
Performance Management
Certification
ServSafe Manager Certification
ServSafe Certified Instructor
ServSafe Registered Examination Proctor
Timeline
Franchise Partner Candidate / General Manager
Steak N Shake
07.2025 - CurrentRead More
Restaurant General Manager
Krystal Restaurant
02.2023 - 04.2025Read More
General Manager
Bites Restaurant
01.2021 - 02.2023Read More
Ogeechee Technical College
Medical Assistant from Certified Medical Assistant
Read More