Courtney Keeling
Coxs Creek,KY
Summary
Accomplished Operations General Manager with expertise in process improvement, team leadership, and customer experience. Proven record of driving operational excellence and maximizing profitability in high-volume environments.
Overview
14
14
years of professional experience
Work History
Operations General Manager
Fertita Entertainment
Louisville, Kentucky
01.2019 - Current
- Directed daily operations for a high-volume restaurant generating strong customer satisfaction and consistent operational performance.
- Developed operational strategies for multiple properties, enhancing performance and alignment with company goals.
- Led, coached, and developed large cross-functional teams in fast-paced environments while fostering accountability and engagement.
- Improved operational workflows and labor efficiency through strategic scheduling and process optimization.
- Managed budgeting, inventory control, and labor management, ensuring accurate financial reporting to enhance profitability.
- Collaborated with senior leadership on operational initiatives, staffing strategies, and business performance goals.
- Led team culture initiatives that strengthened morale, increased retention, and supported employee development.
Assistant General Manager
Fertita Entertainment
Louisville, Kentucky
03.2012 - 01.2019
- Supervised daily operations in high-volume hospitality settings with focus on efficiency, service excellence, and employee performance.
- Oversaw staffing levels, labor costs, and scheduling to optimize team performance and resource allocation.
- Trained and mentored new managers and employees on operational standards and customer service expectations.
- Supported P&L management, inventory tracking, and operational reporting to enhance financial oversight and decision-making.
- Supported execution of company initiatives, promotions, and operational improvements.
- Cultivated relationships with staff, guests, and vendors to ensure operational efficiency and high customer satisfaction.
Education
Bellarmine University
Louisville, KYSkills
- Operations Management
- Process Improvement
- Strategic Planning
- Performance Management
- KPI & Metrics Analysis
- Change Management
- Budgeting & Cost Control
- Workforce Scheduling
- Multi-Unit Operations Support
- Team Leadership & Development
- Customer Experience
- Business Development Support
Accomplishments
- General Manager of the Year 2023
- Highest RLP Growth Award 2023
Timeline
Operations General Manager
Fertita Entertainment
01.2019 - Current
Assistant General Manager
Fertita Entertainment
03.2012 - 01.2019
Bellarmine University