Quani Moore

• Assisted in daily restaurant operations within a high-volume service environment.
• Utilized OpenTable to manage reservations, seating flow, and waitlist coordination.
• Provided guest recovery and handled service escalations to maintain satisfaction.
• Collaborated with team members to maintain service standards and operational efficiency.

• Coordinated daily operations for a high-volume restaurant, managing scheduling, staffing, and shift execution for 30+ employees.
• Supported the implementation of corporate-led process improvement initiatives, aligning team efforts with company standards.
• Oversaw execution of promotional events and policy changes, ensuring timely communication and effective team adaptation.
• Analyzed service data and staff performance metrics to optimize workflow and resolve operational bottlenecks.
• Led staff training initiatives to enhance customer service and operational efficiency.

• Led operations across 13 locations, including 3 out-of-state, serving as project lead for short-term staffing and store stabilization initiatives.
• Executed consistent rollout of standard operating procedures across multiple locations during transitional periods.
• Managed store-level initiatives including team realignment, compliance audits, and efficiency improvements under tight timelines.
• Collaborated with regional leaders to assess needs, develop action plans, and deploy tailored support in underperforming stores.
• Trained and developed teams at each location, helping align performance with company goals and improving overall consistency.

Server -> Bartender -> Trainer -> Key Holder -> FOH Manager

• Led front-of-house operations, managing up to 30 team members, and ensuring compliance with customer service standards.
• Oversaw employee onboarding, scheduling, and shift management, improving team efficiency and satisfaction.
• Directed training programs and performance evaluations to enhance productivity and reduce turnover.
• Collaborated with kitchen and bar management to align service delivery with guest expectations.
• Conducted regular audits of service quality, POS compliance, and inventory procedures.

• Promoted to key holder after demonstrating initiative, leadership, and training capabilities.
• Spearheaded training during the opening of the Corpus Christi location, supporting team onboarding and launch timelines.

• Quickly advanced from server to bartender and trainer due to reliability, communication skills, and leadership potential.
• Supported management with team training, customer issue resolution, and floor coverage.
• Helped refine team processes through peer mentoring and continuous feedback.