Cody Boyd
Oxford,Me
Summary
Adept at managing high-stress situations and fostering guest relations, I've enhanced customer loyalty at Church Hill Downs through exceptional service and professionalism. Skilled in money handling and conflict resolution, my adaptability and keen observation significantly improved guest satisfaction. Achieved a notable increase in repeat business by applying strong mathematical skills and customer service with a smile and good attitude at all times
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Church Hill Downs.
12.2015 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
Line Cook
Cqmpfire Grill
02.2014 - 07.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Line Cook
Sandys Flight Deck
05.2013 - 09.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Pizza Delivery
Fryeburg House of Pizza
03.2013 - 05.2014
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Sales Associate
Vip
02.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Deploma - Accademics
Fryeburg Accademy
Fryeburg, ME03.2011
Skills
- Reliability and punctuality
- Excellent customer service
- Patience and composure
- Stress tolerance
- Strong mathematical skills
- Quick thinking
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Money handling
- Relationship building
- Professional ethics
- Conflict resolution
- Guest relations
- Professionalism
Timeline
Table Games Dealer
Church Hill Downs.
12.2015 - Current
Line Cook
Cqmpfire Grill
02.2014 - 07.2015
Line Cook
Sandys Flight Deck
05.2013 - 09.2014
Pizza Delivery
Fryeburg House of Pizza
03.2013 - 05.2014
Sales Associate
Vip
02.2012 - 01.2013
Deploma - Accademics
Fryeburg Accademy
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