Cody Briseno
Dallas,TX
Summary
Dynamic IT professional with extensive experience at UPS, excelling in desktop troubleshooting and network maintenance. Proven track record in enhancing operational efficiency and user satisfaction through effective technical support and training. Adept at implementing IT solutions that streamline processes, fostering collaboration and continuous improvement within teams.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Sr. IT Technician
UPS
01.2024 - Current
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Performed routine maintenance on computer systems, enhancing operational efficiency.
- Assisted in setting up new workstations, improving onboarding process for staff.
- Collaborated with team members to troubleshoot network connectivity problems effectively.
- Documented technical procedures and user guides for future reference, increasing knowledge sharing.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
IT Specialist
US Army National Guard
05.2023 - Current
- Implemented network security protocols to safeguard sensitive data and enhance system integrity.
- Managed software installations and updates, ensuring compatibility and operational efficiency across systems.
- Provided technical support and troubleshooting for hardware and software issues, improving user satisfaction.
- Collaborated with cross-functional teams to develop IT solutions that streamline operations and enhance productivity.
- Resolved complex technical problems by analyzing root causes, implementing corrective actions to prevent recurrence.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Warehouse Supervisor
UPS
08.2019 - 05.2023
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on inventory management and shipping procedures, enhancing team performance.
- Implemented process improvements that increased productivity and reduced operational delays within the warehouse.
- Monitored inventory levels and coordinated stock replenishment, optimizing storage space utilization.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT07-2026
Skills
- Desktop troubleshooting expertise
- System hardware deployment
- IT technical support
- Software setup and optimization
- Network troubleshooting
- System administration
- Network maintenance
- Data recovery
- Incident management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CSIS
- ITIL v4 Foundations
- LPI Linux Essentials
Timeline
Sr. IT Technician
UPS
01.2024 - Current
IT Specialist
US Army National Guard
05.2023 - Current
Warehouse Supervisor
UPS
08.2019 - 05.2023
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University