Summary
Overview
Work History
Education
Skills
Timeline
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Cody Brundige

Raleigh,NC

Summary

Operations professional with three years of experience in customer service and analytics. Achieved three internal promotions and consistent 10% salary increases by exceeding performance goals and showcasing operational expertise. Active member of service-oriented Alpha Phi Omega fraternity.

Overview

4
4
years of professional experience

Work History

Loan Operations Specialist

Credible Labs
Durham, NC
01.2024 - 05.2025
  • Process 80-100 loan submissions daily with a high degree of accuracy
  • Submit JIRA tickets for bugs and enhancements with moderate supervision
  • Reconciled monthly accruals in Excel using VLOOKUP, independently resolving large data discrepancies with minimal BI support to ensure alignment with client-reported figures
  • Trained for rate updates, a high-impact process conducted on both an ad hoc and monthly basis, involving coordination with all lenders and updates to partner widgets and the customer-facing website to ensure rate accuracy and compliance
  • Managed daily ingestion and reconciliation of client reports, proactively resolving data mismatches to maintain operational integrity and support accurate financial reporting

Client Success Specialist Tier III

Credible Labs
Durham, NC
01.2022 - 01.2024
  • Researched and resolved customer inquiries in a timely manner
  • Managed client relationships successfully by going above and beyond to ensure customer satisfaction
  • Client inquiries by way of calls, chats and email
  • Proven achievement in Client Success with a focus on diligence, accuracy, and problem solving
  • Online lending marketplace streamlining consumer debt comparisons

Sales Development Representative

REVGEN
Raleigh, NC
02.2021 - 05.2021
  • Promoted and sold Adwerx Enterprise advertising solutions by executing 100+ cold calls daily, leveraging product knowledge to tailor messaging and secure client interest
  • Executed targeted email outreach to qualify leads and schedule meetings for account executives, leveraging Salesforce to track pipeline activity and engagement
  • Increased overall sales for Adwerx Enterprise

Education

Bachelor of Arts - Psychology

North Carolina State University
Raleigh, NC
05-2019

Skills

  • Microsoft Excel
  • Microsoft Word
  • Google Suite
  • Salesforce
  • JIRA ticketing
  • VLOOKUP
  • Confluence
  • Asana

Timeline

Loan Operations Specialist

Credible Labs
01.2024 - 05.2025

Client Success Specialist Tier III

Credible Labs
01.2022 - 01.2024

Sales Development Representative

REVGEN
02.2021 - 05.2021

Bachelor of Arts - Psychology

North Carolina State University

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