Lapsley Glass Denham
Loan Operations Specialist
Lynchburg,VA
Summary
Highly motivated individual looking to grow my banking skill set and knowledge in the industry to meet my aggressive career goals and to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Loan Operations Specialist
Bank of the James
Lynchburg, VA
07.2020 - Current
- Work in the loan administration department to process paid notes and handle general file maintenance
- Release any collateral on paid notes
- Provide payoff quotes and verification of mortgages to customers/title agencies
- Work with loan officers/processors to provide any necessary customer support
- Proactively identified solutions for customers experiencing credit issues
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Identified issues, analyzed information and provided solutions to problems
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Operations Manager
Hill City Coffee
Lynchburg, VA
12.2019 - 07.2020
- Roasted, packaged, and delivered coffee beans
- Monitored inventory as well as stock in stores to maintain supply/sales
- Handled and shipped online orders
- Drafted invoices for completed work
- Interacted well with customers to build connections and nurture relationships
Project Manager Assistant
Southern Air Inc.
Lynchburg, VA
05.2017 - 12.2017
Project Manager Assistant
Southern Air Inc.
Lynchburg, VA
05.2016 - 08.2016
- Assisted project manager with drawing and submittal review for large- and small-scale construction projects ranging from $250K to $5million
- Analyzed construction drawings for material and equipment acquisition for commercial buildings
- Performed weekly jobsite inspections to maintain and track project progress
- Communicated with suppliers and subcontractors to schedule work progress and information flow
Field Technician
Southern Air Inc.
Lynchburg, VA
06.2013 - 08.2013
Field Technician
Southern Air Inc.
Lynchburg, VA
06.2012 - 08.2012
- Building automation systems technician helper Installed control and communication wiring for low voltage control systems in commercial buildings such as schools, hospitals, etc
- Including terminations and checkout support
- Manufactured Ethernet communication cables
Education
Bachelor of Arts - Economics, Business Administration
University of Tennessee Knoxville
Knoxville, TN 08.2014 - 12.2019
Skills
Microsoft Word, Excel, and PowerPoint
Teamwork and Collaboration
Self-Motivated
Critical Thinking
Certification
ABA Consumer Lending Training course
Accomplishments
Obtained the rank of Eagle Scout and became a member of the Order of the Arrow, a national scouting honor society.
Timeline
Loan Operations Specialist
Bank of the James
07.2020 - Current
Operations Manager
Hill City Coffee
12.2019 - 07.2020
Project Manager Assistant
Southern Air Inc.
05.2017 - 12.2017
Project Manager Assistant
Southern Air Inc.
05.2016 - 08.2016
Bachelor of Arts - Economics, Business Administration
University of Tennessee Knoxville
08.2014 - 12.2019
Field Technician
Southern Air Inc.
06.2013 - 08.2013
Field Technician
Southern Air Inc.
06.2012 - 08.2012