Cody Collins
Bristol,TN
Summary
Dynamic professional with a proven track record at Fastenal, enhancing sales through expert advice and upselling strategies. Skilled in CRM proficiency and relationship building, that excels in identifying customer needs and delivering solutions, leading to significant business growth. Demonstrates strong problem-solving abilities and a commitment to excellence in customer service.
Overview
12
12
years of professional experience
Work History
Sales Advisor
Fastenal
07.2018 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
Pharmacy Clerk
MAC Medical Supply
10.2015 - 07.2018
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Verified prescription information prior to entry in pharmacy computer system.
Service Technician
Southern Classics
12.2014 - 10.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Examined new and replacement parts to uncover defects.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Parts Specialist
Rick Hill
09.2012 - 12.2014
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Adhered to company guidelines for performance and compliance.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05.2010
Skills
- Product Demonstrations
- Upselling strategies
- Sales Strategies
- CRM proficiency
- Competitor Analysis
- Persuasion techniques
- Sales background
- Customer service experience
- Issue Resolution
- Calibration understanding
- Changing Oil
- Parts Replacement
- Alignments experience
- Relationship Building
- Problem-Solving
Timeline
Sales Advisor
Fastenal
07.2018 - Current
Pharmacy Clerk
MAC Medical Supply
10.2015 - 07.2018
Service Technician
Southern Classics
12.2014 - 10.2015
Parts Specialist
Rick Hill
09.2012 - 12.2014
High School Diploma -
Sullivan South High School
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