Cody Daffern
Slaton,TX
Summary
Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
12
12
years of professional experience
Work History
Field Service Supervisor
Extract Production
Midland , Texas
2019.09 - 2024.03
- Developed and maintained positive relationships with customers, providing technical advice and support when needed.
- Maintained detailed records of all service calls, repairs, parts used, labor costs.
- Collaborated with other departments to ensure that customer requests were addressed in a timely manner.
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Ensured compliance with company policies and procedures related to field services.
- Monitored the performance of technicians in the field by conducting regular on-site visits.
- Investigated customer complaints about quality of service or equipment issues and resolved them promptly.
- Assigned work orders based on technician availability and skill level.
- Provided training to new technicians on proper installation methods, troubleshooting techniques.
- Analyzed field data to identify trends or areas for improvement in service delivery processes.
- Developed strategies for responding quickly to emergency repair needs at customer locations.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Observed field safety protocols to prevent injuries and accidents.
- Coordinated work between team, other departments, subcontractors and customers.
- Mentored and trained new employees on processes, flow and safety procedures.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Handled telephone support calls to determine issues and provide solutions.
- Managed team of 32 service technicians in installation projects.
- Monitored employee work levels and optimized performance with strategic approaches.
- Inspected completed work to assess quality and identify skill gaps.
Field Service Technician
Hoss Surface Pumps
Midland , TX
2018.06 - 2019.09
- Inspected and tested mechanical products to locate defects or malfunctions.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Completed all necessary paperwork for service calls in a timely manner.
- Provided technical support to customers over the phone.
- Replaced faulty parts or components following diagrams or blueprints.
- Performed troubleshooting on electronic circuits and systems.
- Calibrated instruments according to established procedures.
- Installed electrical wiring for new installations as needed.
- Maintained customer records and updated software applications as required.
- Responded promptly to emergency service requests from clients.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Monitored system performance remotely through data analysis methods such as telemetry readings.
- Performed on-site installation, routine maintenance and minor repairs to systems.
Field Service Technician
Summit ESP
Midland , TX
2011.11 - 2018.06
- Installed and Pulled Electrical Submersible Pumps.
- Troubleshooting of a variety of Variable Speed Drives ( SPOC, Electrospeed, Advantage, Unico, Toshiba, Vector7 and Vector +)
- Communicated with the sales team and Customer on findings.
- Installed and Pulled Surface Pumps.
- Completed PM's
- Maintained a record of JSA's on all jobs.
Education
High School Diploma -
Coronado High School
Lubbock, TX2005-12
Skills
- Safety Processes And Procedures
- Customer Engagement
- Troubleshooting And Repair
- Repair And Installation
- Scheduling Jobs
- Installation And Maintenance
- Equipment Maintenance
- Teamwork And Collaboration
- Equipment Installation
- Teamwork And Coordination
- Coordinating Maintenance
- Team Supervision
- Worksite Supervision
- Site Monitoring
- Emergency Response
- Crisis Management Experience
- Workplace Safety
- Safety Procedures
Timeline
Field Service Supervisor
Extract Production
2019.09 - 2024.03
Field Service Technician
Hoss Surface Pumps
2018.06 - 2019.09
Field Service Technician
Summit ESP
2011.11 - 2018.06
High School Diploma -
Coronado High School
Similar Profiles
Michael PortilloMichael Portillo
Shop Technician at Extract Production ServicesShop Technician at Extract Production Services
Russell CobbRussell Cobb
Mechanical Technician at Extract Production ServicesMechanical Technician at Extract Production Services
GENOVEVO LUCIOGENOVEVO LUCIO
Field Service Technician at EXTRACT PRODUCTIONField Service Technician at EXTRACT PRODUCTION