Cody Dowd
Summary
Dynamic Front Desk Agent with a proven track record at East Beach Inc., excelling in customer service and problem-solving. Expert at using hotel management software, I consistently resolved guest issues, enhancing satisfaction and loyalty. My strong communication skills and technical knowledge ensure a seamless experience for all guests. Ability to adapt very quickly to anything related to computer software allows me to get into complex situations with a lower level of stress.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
East Beach Inc.
05.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Associate of Arts - Political Science
Bay College
Escanaba, MI12-2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Built computers by hand and knows the ins and outs of navigating and editing files within software
- 2 years of CAD classes that were passed with high success rate
Timeline
Front Desk Agent
East Beach Inc.
05.2021 - Current
Associate of Arts - Political Science
Bay College
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