
Dynamic Field Inspector with extensive experience at Seeknow, adept at documenting evidence and analyzing data for accurate insurance assessments. Proven track record in customer service and mentoring teams, ensuring efficient claims processing. Haag Certified, skilled in navigating complex roofing projects and enhancing client satisfaction through effective communication and detailed reporting.
Conducted inspections of high and steep roofs for various weather events, including wind, hail, floods, tornadoes, and hurricanes. Operated a 360 camera to capture interior scans for adjusters, facilitating accurate assessments. Inspected 500 to 1000 homes annually, ranging from standard one-story residences to luxury properties and commercial buildings. Documented findings through an app, capturing required photos and additional items as requested by adjusters, and provided comprehensive PDF reports for claims processing.
Directed homeowner consultations to facilitate insurance claim processes for roofing services. Mentored sales team to enhance support for clients experiencing wind and hail damage. Developed detailed estimates, coordinated material procurement, and ensured timely submission of completion paperwork to insurance carriers post-project.
Assisted homeowners in navigating insurance claims for wind and hail damage. Communicated with clients to understand their needs. Conducted roof inspections and documented conditions through photographs and detailed notes.
Documenting evidence
Customer service
Construction
Analyzing data
Haag Certified inspector
Michael Nixon 816-988-5807 coworker
Paul Gentry 228-256-3256 coworker